Client Service Representative
7 days ago
VCA Animal Hospitals is seeking an experienced Client Service Representative to join our administrative team. As the face of our organization, this role is responsible for providing exceptional customer service and ensuring a positive experience for our clients and their pets.
Key Responsibilities- Provide warm and welcoming greetings to clients and their pets
- Maintain a clean and organized workspace
- Handle sensitive client situations with professionalism and empathy
- Develop and maintain good working relationships with team members and leaders
- Schedule patient appointments and manage client communication
- Process payments and insurance claims, and assist clients with financial aspects of their visit
- Educate clients on general animal husbandry and non-medical pet care
- Handle inbound and outbound client calls and respond to client inquiries
- Work in a fast-paced environment and adapt to changing circumstances
- Perform light cleaning and organization of retail displays
- Be available to work flexible weekend shifts, including evenings and weekends
- High school diploma or equivalent required
- 1 year of customer service experience required
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Competitive compensation and benefits package
- Medical, dental, and vision insurance
- 401(k) matching and retirement plan
- Generous pet discounts and employee assistance program
- Flexible schedule and paid time off
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
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