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Customer Success Manager
4 months ago
About Us: Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness world—the ones who dare to blur the lines between sweat sessions and entertainment extravaganzas. We're the tech junkies, the fitness fanatics, the creative sparks, and the unapologetic dreamers, all converging to create something truly extraordinary. The Opportunity We are currently on the lookout for a dedicated entry-level Customer Success Manager who will join our vibrant team. The successful candidate will act as a primary touch-point for our customers, helping to maximize their satisfaction and ensuring they get the most out of our products and services. Provide troubleshooting assistance for customer orders, account statuses, and relevant problems. Maintain a deep knowledge of company products and services. Desired Qualifications A bachelor's degree in business or a related field. Ability to manage multiple clients and priorities simultaneously. Problem-solving skills surrounding customer service issues and concerns. Nice-to-haves Previous experience in customer success or account management role. Experience with CRM software (e.g., Salesforce, Zoho CRM, HubSpot). Knowledge or interest in sustainable energy products and services. Bilingual or multilingual proficiency.
