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Customer Service Representative

2 months ago

Saint Louis MO, United States TEKsystems Careers Full time

*Teksystems is currently seeking individuals experienced in SAP for a Customer Service role located on site in St. Louis, MO* Customer Service Representative (CSR) will be responsible for support to the Sales Team and to our Customers. *Job Description:*

  • To develop a personal rapport with customer contacts and understand their individual needs
  • Receive and process customer orders as per set procedures
  • Receive and process customer sample requests as per set procedures
  • Receive and process pricing requests as per set procedures
  • Receive and process customer complaints as per set procedures
  • Receive and process all document and any other request from customers as per set procedures
  • Ensure all requests from customers are fulfilled within set time frame for individual activities as per set procedures
  • Ensure proper filing of all documents and records
  • Keep respective sales reps informed of all customer requests and completion
  • Maintain confidentiality of customer information and not to share with any person internal or external if they are not involved in the process
  • Report all pertinent information to the Customer Service Manager
  • Assist in customer collections
  • If Perform additional duties that may be assigned by your Manager or Management
*For Contract to Hire Positions:* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
  • Skills & Qualifications:*
  • Needs to be able to type and enter orders into SAP accurately.
  • SAP knowledge required
  • Needs to have knowledge of Excel
  • Needs to have great written communication in responding to emails
  • Needs to have great oral communication in responding to customers phone calls or placing phone calls.
  • Needs to know how to multi-task and prioritize your daily operational duties
  • Needs a basic knowledge of Account Receivable
  • Overtime is required from time to time
  • Experience Level:*
Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.