Customer Service Representative

2 weeks ago

Parma OH United States XPO Full time


What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications:
  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:
    • Transportation experience
    • Excellent verbal and written communication skills About the Customer Service Representative jobPay, benefits and more:
      • Pay starts at $20.63
      • Full health insurance benefits on day one
      • Life and disability insurance
      • Earn up to 13 days PTO your first year
      • 9 paid company holidays
      • 401(k) option with company match
      • Education assistance What you'll do on a typical day:
        • Bill shipments according to applicable tariffs and pricing agreements
        • Recognize and resolve documentation errors
        • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
        • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
        • Process over, short and damaged freight and related documentation for customer resolution Customer Service Representatives are required to:
          • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.

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