Customer Service Representative

1 month ago


Saint Louis, United States Planet Fitness - Midwest Management Group Full time
Job Opportunity

Planet Fitness - Midwest Management Group is seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience at our fitness centers.

Key Responsibilities:
  • Provide outstanding customer service through phone, email, and in-person interactions.
  • Manage front desk activities, including checking members into the system, handling new member sign-ups, and facilitating account updates.
  • Respond to member inquiries and concerns in a timely and professional manner, escalating issues to management as needed.
  • Maintain a clean and organized workspace, adhering to club standards.
Requirements:
  • High school diploma or equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Excellent communication and interpersonal skills.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 pounds.


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