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Manager, Healthcare Customer Service Support Operations

1 month ago


Helena MT, United States The Staff Pad Full time

Manager of People Services

The Staff Pad has partnered with a client in Montana who has a vision to be the gold standard for Healthcare. We are searching for a Manager of People Services whose vision aligns with that. Their expertise aligns People Services with the organization’s strategic priorities, fostering highly collaborative and engaged partnerships with stakeholders, including internal team colleagues, caregivers, providers, and leaders.


Workforce Management

- Develop and implement employee performance measurements and training programs.

- Facilitate change management initiatives and review development programs to align with SPH goals.

- Align training, coaching, and development programs with leadership strategies.

- Conduct succession planning and talent assessments for critical roles.

Human Resources Operations

- Manage HR operational processes and streamline core procedures.

- Oversee employee data management ensuring data security and compliance with privacy regulations.

- Evaluate, select, and manage HR outsourcing vendors and contracts.

Human Capital Management (HCM)

- Oversee HR Information Systems (HRIS) and implement software/hardware requirements.

- Maintain internal database files and develop custom reports.

- Provide necessary training for end users.

Promote a culture of health and wellness through innovative People Services programs.

- Implement People Services initiatives aligned with SPH vision and strategies.

- Manage project timelines related to People Services advancements.

- Facilitate internal communications and oversee talent acquisition policies.

Lead and support all teams under the People Services umbrella.

- Oversee process improvements and departmental operations.

Collaborate with and inform the VP of People Services.

- Participate in the SPH Leadership Team and manage vendor relationships for People Services platforms.

Community Engagement

- Build and maintain client relationships and oversee client relations for People Services.

- Ensure regulatory compliance with local, state, and federal regulations.

- Coordinate training and development programs with the clinical education team.

- Minimum of 5 years in Learning & Development, HR Operations, with management or consulting experience, or an equivalent combination of education and experience focused on talent acquisition and onboarding.

Bachelor’s degree required.

Strong collaborative and partnership-building skills.

- Proficient in process improvement, problem-solving, project management, and change management.

- Expertise in data management, technology solutions, and regulatory compliance.

-