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Service Operations Coordinator

2 months ago

Helena, Montana, United States Helena Motors Group Full time
Job Overview

Salary: Dependent on Experience

Position Summary:

The Service Operations Coordinator at Helena Motors Group is essential in assisting the Service Manager with the daily functions of the Service Department. This role involves guiding the team to provide exceptional service to clients, ensuring that all maintenance and repairs are performed efficiently and to the highest quality standards. The Service Operations Coordinator also plays a key role in fostering positive customer relationships, aiding in budget management, and ensuring compliance with company policies and industry standards.

Core Responsibilities:

  • Team Leadership:
    • Support the Service Manager in mentoring and developing service department personnel.
    • Assist in conducting performance reviews, offering constructive feedback, and facilitating staff growth.
    • Encourage a collaborative work atmosphere that promotes professionalism and a customer-centric approach.
  • Client Relations:
    • Assist service advisors in providing outstanding customer service, promptly addressing client concerns.
    • Oversee customer interactions, ensuring accuracy in estimates, timelines, and service options presented by the team.
    • Engage in service follow-ups and aid in resolving escalated client issues.
  • Operational Efficiency:
    • Help monitor and manage workflow to guarantee timely service appointment completions.
    • Contribute to the implementation and maintenance of effective vehicle repair and maintenance processes.
    • Ensure accurate and timely documentation of service work.
  • Financial Oversight:
    • Assist the Service Manager in developing and overseeing the service department budget.
    • Help analyze financial performance and pinpoint areas for enhancement.
    • Support the optimization of pricing strategies and identify upselling opportunities to meet revenue targets.
  • Regulatory Compliance:
    • Assist in ensuring all service work adheres to company policies, manufacturer guidelines, and legal requirements.
    • Help maintain a safe and organized work environment, ensuring all team members follow safety protocols.
    • Stay updated on industry standards and regulatory changes, assisting in the implementation of necessary updates to service operations.
  • Inventory Management:
    • Assist in managing parts inventory to ensure service needs are met.
    • Coordinate with the Parts Department to ensure timely availability of necessary parts.
    • Help manage the scheduling and utilization of service bays, tools, and equipment.

Qualifications:

  • Education & Experience:
    • High school diploma or equivalent; post-secondary education or certification in automotive technology or business management is advantageous.
    • At least 3 years of experience in an automotive service department, with some leadership or supervisory experience preferred.
  • Skills & Competencies:
    • Strong leadership potential and capability to assist in team management.
    • Exceptional customer service and communication abilities.
    • Proficient in automotive service software and systems.
    • Effective problem-solving and decision-making skills.
    • Able to work efficiently under pressure.
  • Licenses & Certifications:
    • Valid driver's license with a clean driving record.
    • ASE Certification or equivalent is a plus.

Working Environment:

  • This position requires standing, walking, and moving around the service area for a significant portion of the workday.
  • May involve occasional lifting of up to 50 pounds.
  • Availability to work during regular business hours, with potential for overtime or weekend shifts as needed.

Compensation & Benefits:

  • Competitive salary based on experience.
  • Performance-based bonuses.
  • Comprehensive benefits package including health, dental, vision, and retirement plans.
  • Paid time off and holiday pay.
  • Employee discounts on vehicle purchases, parts, and services.

Helena Motors Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.