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Sales Support Management Coordinator
1 month ago
American Metals Supply, LLC is a rapidly expanding metals distributor headquartered in Tampa, FL, serving the southeastern United States. Our sales and distribution centers are strategically located in Tampa, FL, Charlotte, NC, Jacksonville, FL, Loxley, AL, and Tomball, TX. Founded by a team of seasoned professionals with extensive experience in the aluminum market, we are committed to delivering exceptional products and services to our customers.
Our mission is to supply quality aluminum products with the best service, at the right value to our customers while providing a safe, rewarding workplace to all employees.
As we continue to grow, we are looking for talented individuals to join our team and help us reach new heights.
Our company is seeking a Sales Support Coordinator to be located in our Tampa, FL facility.
This position is essential to the sales team, responsible for building and maintaining strong relationships with clients and prospective clients. This role involves handling a variety of administrative duties, managing customer accounts, providing high-quality customer service, and facilitating troubleshooting processes.
Sales Support Coordinator Responsibilities:
Client Relationship Management:
Assist the sales team in developing and maintaining strong relationships with clients and prospective clients through regular communication and follow-ups.
Administrative Duties:
Handle administrative tasks such as managing customer accounts, processing invoices, and maintaining accurate records.
Coordinate Return Material Authorizations (RMA) processes, ensuring efficient handling of returns and replacements.
Customer Service:
Provide high-quality customer service by addressing inquiries, resolving issues, and facilitating troubleshooting processes in a timely manner.
Material Specifications:
Assist clients with understanding material specifications, providing necessary information and support.
Sales Support:
Support the sales team by preparing sales documents, proposals, and by coordinating sales activities.
Generate and distribute regular reports on customer interactions, sales activities, and other key metrics for review.
Process Improvement:
Identify opportunities for improving customer service and sales support processes and assist in implementing enhancements.
Sales Support Coordinator Requirements:
Experience: 2+ years of experience in sales support, customer service, or a related field.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience with CRM software is a plus.
Sales Support Coordinator Benefits:
Dental insurance
Employee assistance program
Health savings account
Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
