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Office, Clerical, Data Entry, Customer Service

2 months ago


Horseheads NY, United States Navient Full time

Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services. What started as a family business in 1936 has grown to become a preferred partner of the nation’s parking and tolling authorities with a presence in Canada.

This position works in the office at 325 Daniel Zenker Drive Horseheads, NY 14845

Working Hours Monday-Friday 9:15am -6:15pm with occasional weekend hours.

Access safe utilizing dual controls & obtain payments and documents for daily processing.
Process payments received in the mail into various collection platforms.
Run electronic payments (IVR, Web, ACH, etc.) in the applicable collection platform.
Post returned checks (non-sufficient funds, account closed; in the applicable collection platform.
Identify and return payments for accounts that are no longer assigned to our company.
Secure payments and documents in locked storage as needed.

Balance PACs to reports generated from the various platforms.
Daily and monthly cash journals, over payment and cash discrepancy reports.
Over payment report for Operations to review.
Assist with mail retrieval from the Post Office.
Reconciliation/Daily Bank Deposits
Reconcile and balance cash journals to the bank deposits.
Scan and log all payments using the deposit scanner.
Archive deposit images daily for retention and research.
Assist management with policy, and procedural issues involving consumer payments.
Assist management with payments application conversions or upgrades.
Internal regulatory training.
6 - 12 months experience in collections or a clerical/administrative environment or equivalent.
~ Basic knowledge in Microsoft Office including Word, Excel and Outlook.
~ Previous data entry experience.  
Computer Skills with the ability to work with Microsoft Excel effectively.
Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity.