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Head of Platform Product Performance

2 months ago

Remote, United States myGwork Full time

This job is with Automattic, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Weâre one of the most popular commerce platforms on the web, powering millions of stores, including our own at woo.com. one in five online stores are powered by Woo , including
Bjorkâs official store
New Zealand All Blacks rugby teamâs official store . Built on WordPress,
We partner with global technology brands such as Stripe, PayPal, Google, TikTok, Pinterest, Klaviyo and others, integrating their services with Woo to provide all the tools businesses need to run and grow their online stores.
The flexibility and autonomy that come with working from home are in our DNAâwe provide benefits and resources to support your growth while doing your best work from anywhere in the world. That means everyone here has the opportunity to make a visible, profound, and lasting difference while helping the store owners who rely on Woo every day.
In this role, you will report to the GM of Payments and lead a team of product directors, and engineering, overseeing our payment products and platform. This product portfolio includes our flagship payment solution WooPayments, including a new consumer wallet product WooPay, payment partner extensions and integrations, and our first-party payments processing platform that serves Automattic.
In this role, you will drive the strategic direction of merchant and consumer-facing payment products, as well as the platform strategy that powers these products. You will partner closely with cross-functional teams and leadership across design, marketing, operations, customer success, business development and sales to build alignment in business and product strategy. You will be a growth hacker, using optimal product experiences, and partnering with marketing to increase the penetration rate of Woo-owned payments products. You take pride not only in what you build, but how you build, helping increase scale, productivity and efficiency in execution. Your decision process is guided as much in being data-informed, as it is from intuition of your past experiences and listening to your customer. You are equally comfortable in building both iterative and transformational products, with a passion for challenging the status quo and removing blockers. This position is an opportunity to join one of the fastest-growing Business Units across Automattic.
Lead a team of Product Directors and Engineering to help them develop and deliver on roadmaps to realize the strategy and goals.
Use interviews, internal data, market feedback, competitive research and your intuition to define the most valuable problems worth solving.
Rally team input and cross-functional alignment through planning processes. Maintain an efficient cadence for collaborating with other executives and leads throughout the product life cycle. Advocate for projects, secure the right resources for success, and work with leadership when goals are at risk.
Own our product strategy, roadmap, track metrics, optimize performance, and report progress.
You are familiar with PayFac constructs, especially as it relates to risk management of merchants and transactions. Leading a portfolio of products, building a long-term strategy, and working with colleagues at all levels and across subject areas to realize that strategy.
Experience in all stages of the product life cycle, from successfully bringing new products to market, meaningfully improving established product performance, and also migrating a large user base from a legacy offering to a new and improved substitute.
Familiar enough to work with engineering leads to make tradeoffs for prioritization and to scope projects correctly.
Please note that salary ranges are global, regardless of location, and we pay in local currency.
This isnât your typical work-from-home jobâwe are a fully-remote company with an open vacation policy. WordPress.We believe in making the web a better place.
Weâre a distributed company with more than 1900 Automatticians in 96 countries speaking 120+ different languages. We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.
Diversity, Equity, & Inclusion at Automattic
Weâre improving diversity in the tech industry. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
Disability Confident Committed . ( diversity, equity, and inclusion