VP, Managing Director

Vice President Audit amp Accountability Global Quality
Marriott
Vice President, Audit & Accountability, Global Quality
Procurement, Purchasing, and Quality Assurance
Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Full-Time
Located Remotely?
Relocation?
Management
The Vice President, Audit & Accountability is part of the Global Operations (GO) department, which is responsible for taking ideas into implementation across all brands, disciplines, and continents. The Global Quality team holds operators and owners accountable to our Standards, and helps improve the guest experience and deliver on-strategy hotels through tools including the guest survey, the hotel audit, and the renovation accountability program. Within Global Quality, the Audit & Accountability team is responsible for leading both the Brand Standard Audits program and strategy, and for leading our Global Accountability program. For the Audit process, the VP will lead a team that partners with Brand and Operational disciplines to develop best-in-class audit and measurement tools, from both a brand and operational lens. For Accountability, the VP will lead a team that partners with Legal, Owner Franchise Services (OFS), MxM and executive leaders to run a transparent and equitable Global Accountability process. The VP is accountable for developing, testing, launching and maintaining both new and existing audit products and services for the company, in partnership with third-party vendors, as well as ensuring a rigorous and legally sound Global Accountability program. The reach of both of these programs is global in nature, partnering with International leaders and Continent teams to ensure the execution and pull-through of these programs.
The Vice President, Audit & Accountability is responsible for supporting the Vice President, Global Quality in two primary areas: 1) Contributing to a Strategic mindset around our Audit and Accountability program, with both internal stakeholders and external partners, and 2) Leading the execution, innovation, design and development efforts for our Audit portfolio and Accountability program in support of our brand, Continent and operations leaders. Leads a team engaged in standards and audit development and management, continually monitors current business processes, makes recommendations and implements approved changes as required.
Leads a team responsible for the execution of the Global Accountability Program, monitoring and looking for improvement opportunities in our processes and implementing changes as required
Partners with brand, discipline, continent and corporate sponsor to provide insight and solutions to drive the guest experience in support of strategic growth goals
Develops and maintains audit & accountability budgets; manages the relationship and the work of external consultants; 4-year Bachelor's degree from an accredited university in Business Administration, Finance, Hotel and Restaurant Management, or related major appropriate to work of the position; plus 10 years of business management leadership experience within the discipline or related discipline.
Advanced degree or MBA highly desired.
Hotel operations experience
Partnership and negotiation skills
Team building and coaching skills
Time management and prioritization skills
Comfortable working as a collaborator and/or strategic consultant, and able to effectively share their point of view and expertise
Audit & Accountability Responsibilities:
Leads project teams to enable execution of audit-related products and services that serve the goal of delivering on-strategy hotels and improving the guest experience
Leads project teams to enable execution of Global Accountability as it transitions from being “off” for eighteen months to being “on”, leading change management and strategic thought processes for the alignment of the program with key stakeholders
Leads, advises and collaborates with external audit firm on program challenges, best practices and methods to correct issues
Builds and reviews presentations for and with key executives. Delivers high quality outputs and tailors global products and services
Collaborates with cross-functional project teams to design new concepts and refine existing features to continually improve adoption and the overall guest experience
Consistently meets project commitments, dates and deliverables
Identifies and solicits proposals from external consultants, negotiates contracts, and monitors performance
Meets financial objectives by forecasting budget/resource requirements, analyzing variances and initiating corrective actions
Establishes project milestones and objectives
Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.
Applies existing data and resources to create innovative service strategies.
Seeks out, builds, and maintains diverse partnerships/relationships across the company and industry.
Models and coaches team on building and maintaining diverse partnerships & relationships
Fosters an environment that supports feedback and ongoing development by putting systems and processes into place to manage program performance and associate development.
Participates in talent reviews and succession planning discussions, as needed for select direct reports, while providing relevant data (i.e., Engages in effective change management processes such as presenting the need for change in a way that encourages, commitment and action, developing strategies and providing resources to implement desired changes, while managing stakeholders’ expectations.
Uses data to evaluate opportunities and adapt global strategies, where needed (e.g., brand, team, programs, etc.), Learn & Excel:
Secures resources and creates opportunities for self and others to improve performance through stretch assignments and other professional development activities.
Models and coaches others on making sound business decisions by monitoring industry trends, market dynamics, and business environment to identify opportunities for improvement and adjusts priorities as needed.
Builds partnerships across diverse teams to solve complex issues and improve performance.
Monitors department, team, and individual performance, establishing clear standards, expectations, timelines, and budget requirements.
Manages department, team, and individual, workloads by prioritizing tasks and delegating assignments appropriately, helping others understand work requirements, and obtaining resources departments and teams need to accomplish their work.
Marriott International is an equal opportunity employer. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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