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General Manager, Performance General Manager, Performance
1 month ago
Overview: As a results-driven Store Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service. You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further develop their skills while demonstrating your leadership. Reporting to the District Manager, you will oversee marketing efforts for your location, champion store security and loss prevention, help enforce adherence to quality standards, and review all transactions to create an environment that fosters growth and innovation.
Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices. Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise and maintain office security including cash management and loss prevention of store by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Ensure store is staffed for optimal performance.
Monitor and maintain store appearance and address basic facilities needs, including scheduling maintenance services.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 45-hours per week*.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Minimum 3 years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Valid and current driver's license, auto insurance, and personal vehicle to use throughout the workday
Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to life and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Experience in retail, sales, or financial industry
Bilingual English/Spanish is a plus and may be required for certain locations
A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Paid on-the-job training & professional development programs
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
Options for Flexible Spending Accounts and Health Savings Accounts
Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
The Community Choice Financial ® Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, and Speedy Cash®, TitleBucks®, and TitleMax®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. In-store positions are in-person only, remote options not available.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
