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General Manager

3 months ago

South Bend, United States HILTON GARDEN INN CHICAGO DOWNTOWN RIVERWALK Full time
Job DescriptionJob Description

Looking to grow your career? AFP Management has great opportunity for a Full Service, Branded Hotel General Manager in our South Bend Doubletree Hotel.  

About the Opportunity

Are you ready to take on the role of General Manager at DoubleTree Hotel South Bend, leading the growth and operation of a cohesive and dynamic team? We are looking for a forward-thinking leader with a proven track record in hospitality.

As our General Manager, you'll drive our commitment to exceptional guest service, implement effective management practices, and serve as the vital link between the hotel, its owners, and corporate partners. Step into this dynamic position and foster a culture of excellence.

About the Property

The DoubleTree Hotel South Bend sits in a prime location for both business and leisure travelers. With the South Bend Expo Center connected to the hotel and South Bend International Airport just 15 minutes away, our guests enjoy seamless and convenient travel. Notre Dame University is just a short ride form the hotel. After a day exploring the South Bend, admiring the South Bend Campus, or attending a play at Morris Performing Arts Center, guests can unwind at the Lobby Restaurant/Lounge with a cocktail and meal or take a refreshing swim in the indoor pool - making guests stay at the DoubleTree Hotel South Bend truly enjoyable.

We are thrilled to consider you for the role at DoubleTree Hotel South Bend, where you will have the opportunity to lead an outstanding team and significantly enhance our guests' experience.

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
  • Ensure guest and team member satisfaction
  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Qualifications:

  • A minimum of 4 years General Manager or 5 years Hotel Manager/Executive Committee/AGM experience at a 250+ room hotel
  • Experience managing a property with $10M or greater in revenue
  • Proven ability to enhance guest services, implement solutions to elevate RevPAR, and develop strategies to meet goals and metrics
  • Thorough understanding of revenue management and commercial strategies
  • Ability to build and maintain successful ownership relationships and partnerships
  • Hilton Full Service Experience as GM preferred
  • Hilton OnQ, M3 and Birchstreet Experience preferred

Preferred Qualifications:

  • Thoughtful people leadership skills with proven success in building a strong service culture
  • Hilton brand experience

AFP Management is a Franchise Company who focuses on the providing a culture within the Hilton Brands for Excellence. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

If you feel that you would be a great leader for this hotel, we look forward to speaking with you in further detail. Apply now

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.