![Delta Defense](https://media.trabajo.org/img/noimg.jpg)
Contact Center Sales and Service Advisor
4 weeks ago
Job Category: Contact Center
Do you support the natural-born right to armed self-defense?
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.
The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Shift premium available based on days and hours worked
~ 23 days of Personal Time Off, 8 company holidays, plus 1 paid day of volunteer service annually
~ Workplace flexibility - Headquarters, Remote work-from-home, and Hybrid options
~ Personal protection, fitness, and home office reimbursement program ($500 annually)
~ Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet insurance
~ Complimentary USCCA Elite membership & store discounts
Advisors provide a world-class experience for our members who reach us by phone. Build deep connections while helping others be the very best protectors of self and family. Join a super fun team and excel in a role that's at the backbone of our sales and service operations.
You will engage in real conversations that deepen trust between our members and the brand. This position educates customers on the value of membership, executes sales that meet their needs, and provides an unprecedented service experience. This is not your typical call center gig.
Connect, inform, and assist with needs ranging from updating account information, processing payments, discussing and executing product and membership purchases, and member retention efforts. Field customer calls, troubleshoot and resolve issues, strengthen member relationships.
Maintain up-to-date knowledge of our products, services, and promotions.
Follow up with customers as needed to ensure the best possible service experience.
Meet or exceed established targets and key performance indicators.
Collaborate with your team members and help one another learn and grow.
Prior work history in a Customer Service or Sales role. Experience in fielding customer concerns by phone is a plus.
Paid Training is provided for all hires.
Computer fluency; working knowledge of software applications and advanced internet functions.
Able to work equally as well in a team environment, in-office or remotely.
Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
We provide 8 weeks of PAID training for this role, so you will be knowledgeable and confident when engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.
** Must be able to complete Full Time PAID Training (Monday-Friday 8:00am-4:30pm Central) for the first 8 weeks upon hire. ** Training is virtual for remote employees.
Hiring for Full Time positions only. Afternoon and evening shifts available.
This position can be performed in our beautiful headquarters in West Bend, WI, hybrid, or remotely.
5000 “Fastest Growing Private Companies” list 12 years in a row
Anticipated application close date: If you are a Colorado resident, please email us at recruiting@uscca.LI#-Remote
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