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Service Advisor

2 months ago

South Bend, United States Truck Centers, Inc. Full time
Job DescriptionJob DescriptionCompany Description

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

Join our Service department as a key point of contact for our customers As a Service Advisor, you will be the first person our customers engage with, both in-person and over the phone. You'll play a critical role in documenting repair needs, listening to customer concerns, and conducting initial equipment inspections to kickstart the assessment process. Our Service Advisors excel in customer service, ensuring every customer feels welcomed and valued.

*This position will work 10am-6pm.

WHAT YOU'LL DO:

  • Welcome customers to our Service department and provide immediate assistance.
  • Create detailed repair orders and schedule service appointments using our Dealer Management System and digital tools.
  • Conduct initial interviews with drivers to understand their concerns, perform preliminary inspections, and accurately record information for the repair order.
  • Verify account details, check for recalls, review repair histories, and confirm warranty coverages.
  • Maintain clear communication with customers throughout the service process to ensure transparency and satisfaction.
  • Prepare sublet purchase orders for towing charges.
  • Obtain necessary approvals to initiate repairs and coordinate with the Service Dispatcher for vehicle assessments.
  • Guide customers on dealership amenities and arrange shuttle services for those waiting on-site.
  • Collaborate with the Dispatch team to manage the logistics of vehicle pick-up and delivery.
  • Monitor customer feedback and proactively address any areas for improvement to maintain high customer satisfaction with Truck Centers, Inc.
  • Leverage strong communication skills to explain repair processes, address questions, and guide customers through the service experience with a focus on solutions and efficiency.
Qualifications

What We're Looking For:

  • High School Diploma or GED
  • Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
  • Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
  • Knowledge of Service department operations, trucks, and truck parts
  • Mechanical aptitude or truck repair experience is highly preferred
  • Demonstrated customer service and interpersonal communications skills, even in times of stress
  • Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
  • Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
  • Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
  • Must participate in a pre-employment background check and drug screen.

WHAT WE OFFER:

  • 401(k) with company match
  • Health insurance with 3 plan options to choose from
  • Vision Insurance
  • Dental Insurance
  • Paid time off including paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave
  • Employee assistance program
  • Wellness program
  • Company paid uniforms

Join our team and be a part of a company that values customer satisfaction and service excellence



Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.