Service Advisor

3 weeks ago


West Bend, United States Fuel Powersports Full time
Job DescriptionJob Description

Fuel Powersports is looking for an energetic Service Advisor to join our team

RESPONSIBILITIES

DAILY OPERATIONS

  • Assist service department in maintaining a smooth and efficient department with a high degree of customer service
  • Diagnose mechanical problems accurately and clearly relay information to customer
  • Clearly communicate to customer and estimated cost and set expectations of completion times
  • Accurately look up parts for repair orders to build estimates
  • Open and close repair orders and perform cashier duties as needed to check customer out
  • Run VIN numbers for outstanding warranty repair work on manufacture websites
  • Open and close warranty repair orders
  • Follow procedures for quick and efficient handling of repair orders customer and internal
  • Become efficient with all phases of the service process
  • Walk customer around their new purchase and introduce them to the service dept and what we have to offer to make the buying experience enjoyable

CUSTOMER SERVICE

  • Enjoy helping customers solve problems
  • Know what it means to give outstanding customer service
  • Provide superior customer service to both internal and external customer
  • Greet all customers in a courteous and friendly manner
  • Handle telephone and over-the-counter transactions quickly and courteously
  • Identify additional service a vehicle may need that customer is not aware of
  • Handle customer objections reasonably, showing empathy and a positive attitude

QUALIFICATIONS

  • Strong conversation and phone skills
  • Attention to detail, organized and ability to prioritize
  • Highly motivated and willing to take initiative
  • Ability to multi-task while being courteous and positive
  • Ability to work in a fast-paced environment
  • Dependable, honest and enthusiastic and an Excellent TEAM player

BENEFITS

  • Great work environment: work hard + have fun
  • Newest, coolest products in the powersports industry are here
  • Committed team of people to work with
  • Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
  • Outstanding employee discount
  • Paid training, continuing education you'll need to be successful
  • Incentives for performance
  • Paid holidays/vacation with longevity

We will train good people for this full time position who want to shift gears and become a key member of our growing powersports dealership.



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