Account Management

2 weeks ago


Bohemia NY, United States PDS Defense, Inc. Full time

PDS Defense, Inc. is seeking a Customer Account Management 5, in Bohemia, NY.
Reporting to the Manager of Customer Service, the Customer Account Administrator is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, credit and debit processing and any other activities related to resolving customer issues. The Customer Account Administrator is the focal point to the customer.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; Manage incoming phone calls and emails from internal and external customers
* Ability to analyze contractual documents, pricing, and lead times of all assigned Customer Contracts
* Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions
* Makes special studies, investigations and analyses and prepares related reports
* May require occasional evening or early morning calls to align and coordinate with international customers
* Proven customer support experience or experience as a Customer Account Manager
* Ability to multi-task, prioritize, and manage time effectively
* Project Management experience working in cross functional teams, preferred
* Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)


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