Office Manager/Manager of Administration

2 weeks ago


Queens NY, United States Outreach Development Corp. Full time

Office Manager- FT

Outreach is a non-profit organization that helps people address the issues stemming from substance use and behavioral health disorders by providing the highest quality, life-changing treatment, training, and tools to build healthy lives . Our mission is to inspire individuals and families to achieve a life of unlimited potential by developing and delivering the highest quality evidence-based behavioral health services and training. The Behavioral Health Office Manager position has a significant role in the Outreach Development Corporation team. If you have the innate gift of helping others, this position is the right fit for you.

The Behavioral Health Office Manager reports to the Program Director to ensure the outpatient department's overall front-office activities and facilities run smoothly. Frequently functions as first contact between the Agency, potential clients, and community neighbors and endeavors to project a welcoming and non-threatening reception in these contacts and provide an appropriate referral for potential clients.
Accurate collection and tracking of information related to the client’s/family’s financial information, participation and/or qualification for Medicaid benefits and/or other insurance, and, overall, for ensuring that the agency maximizes third party revenue utilizing a realistic and fair fee structure that considers the individual’s ability to pay.

Strong organizational skills with the ability to multitask to ensure that all administrative functions are completed promptly and efficiently.
Computer literate.
Bilingual (Spanish / Polish) is a plus.
Medicaid knowledge or insurance billing a plus.

Provide information regarding services, conducted phone screenings, and recorded information in the intake book. Interacting with referral sources, clients, and staff in a professional, ethical, and caring manner.
Answer/screen incoming phone calls; maintained reception area appearance; maintained knowledge of staff schedules.
Conduct pre-intake telephone screening, scheduling intake appointments, and recording relevant intake information in the intake log.
Collect client fees, issue receipts, and record information on the computer. Reporting any benefit denials to appropriate staff.
Maintaining an efficient and understandable filing system for administrative and clinical records; Input all daily client activity and client demographic information into the computer.
Caseload updates, clinic appointment books, toxicology client roster, etc.
Scheduling medical, psychiatric, and intake appointments for clients as needed.
Assisting in the maintenance and order of office and toxicology supplies.
Ensuring the accuracy of data collection by printing out service activity reports and comparing them to information input into the Avatar system by the support staff.
Ensuring that the reimbursement specialist accurately input client insurance information into the IMA system.
Providing information regarding services, conducting phone screening, and recording information in the intake books. Scheduling medical, psychiatric, and intake appointments as needed.
and maintains office supply inventory.
Collecting client fees, issuing receipts, and recording information on the computer. Verifying Medicaid and other medical insurance eligibility. Overseeing petty cash, including disbursements and reconciliation.
Assisting in safeguarding clients’ Protected Health Information (PHI) to comply with Health Insurance Portability and Accountability Act (HIPAA) regs.
Assisting the Program Director as needed, including typing correspondence, reports, memos, proofreading, and editing.
Attending and actively participating in weekly supervisor’s meetings to ensure that all support staff-related issues are addressed.
Maintaining positive working relationships with the unit director and participating in Agency committees, as assigned, and any other assignments as requested by the Director of Outpatient Services.
This is a full-time, nonexempt position. 9 am – 5 pm or 10 am - 6 pm, Monday – Friday.


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.


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