Administrative Assistant

1 month ago


Butler, United States Family Psychological Associates Full time

We are looking for an energetic and customer service-oriented individual to help our patients feel supported and appreciated.


Essential Functions:

  • Greet patients and check them in for their appointments.
  • Use established customer service guidelines to answer phones and complete requested tasks from callers in an efficient and professional way.
  • Assist all new clients with the patient portal and any new paperwork that needs to be filled out in the office.
  • When scheduling patients, ensure that they are scheduled with a provider that is credentialed with their insurance.
  • Collect intake information on any new patients who call into the office to begin services.
  • Check out patients at the end of each appointment by scheduling follow-up appointments.
  • Send faxes to providers when asked.
  • Confirm next-day appointments for patients.


Knowledge, Education, Skills, and Abilities

  • Have excellent customer service.
  • Ability to communicate effectively and efficiently with staff members and patients in person and over the phone.
  • Be detail-oriented and very organized.
  • Be a multi-tasker with an ability to prioritize duties.


Job Type: Full-time

Salary: $15.00 per hour


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


Schedule:

  • 8-hour shift
  • Monday to Friday

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: On-site



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