Customer Account Manager

4 hours ago

Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

Nature & Scope:

Positional Overview


Are you a natural problem-solver with a passion for delivering top-notch customer experiences? Join our team as an OEM Customer Account Manager, where every day brings new challenges and opportunities to make a difference You'll be the key point of contact for our clients, ensuring smooth communication, handling inquiries, and providing solutions that exceed expectations. We’re looking for someone experienced with OEM/industrial product lines and a white-glove customer focus. By joining the team, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, you’ll build tomorrow’s solutions today.


Role & Responsibility:

Tasks That Will Lead To Your Success


Customer Relationship Management:


  • Serve as the primary point of contact for top OEM accounts, ensuring consistent and proactive communication.
  • Understand the specific needs and expectations of each OEM customer, tailoring services and solutions to meet those requirements.
  • Develop and maintain strong relationships with key stakeholders, fostering trust and ensuring customer satisfaction.
  • Handle escalations and complex customer inquiries, working to resolve issues promptly and effectively to maintain positive customer relationships.


Project Management:


  • Coordinate and manage OEM customer projects from initiation through to completion, ensuring all deliverables are met on time.
  • Manage operational documents to ensure that terms align with customer expectations and organizational capabilities.
  • Oversee the planning, execution, and monitoring of project activities, including procurement, resource allocation, and schedule management.
  • Coordinate with internal teams to ensure smooth project execution.
  • Monitor project progress and provide regular updates to both customers and internal stakeholders, ensuring transparency and alignment with customer goals.


Operational Excellence:


  • Oversee the processing of customer orders, change orders, and returns, ensuring accuracy and timeliness in execution.
  • Collaborate with internal departments such as engineering, production, logistics, and finance to ensure seamless service delivery and issue resolution.
  • Monitor order backlogs and expedite processing where necessary, keeping customers informed of delivery statuses and addressing any issues that arise.


Continuous Improvement and Reporting:


  • Generate regular reports on key customer experience metrics, including project timelines, satisfaction ratings (NPS), and resolution rates.
  • Analyze data to identify trends and areas for improvement, recommending actions to enhance the customer experience.
  • Collaborate with the Head of Customer Support Americas to implement best practices, process improvements, and innovative solutions tailored to the needs of OEM customers.


Skills & Experience:

Qualifications That Will Help You Thrive


  • Bachelor’s degree in a relevant field (e.g., Business Administration, Science, Project Management).
  • 3-5 years of experience in customer service, project management, or a related field, ideally with a focus on OEM accounts or industrial environments.
  • Strong project management skills, with a proven ability to manage complex projects and deliverables.
  • Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with high-value customers and internal teams.
  • Proficiency in using CRM, ERP, and MRP systems for customer management and project tracking.
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
  • Attention to detail and a commitment to delivering high-quality service and results.
  • Experience in the HVAC industry or a related field is advantageous.
  • Ability to travel as required to meet with customers and support project activities across regions.

  • Account Manager- OEM

    2 weeks ago

    North Tonawanda, United States Armstrong Fluid Technology Full time

    Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...

  • Account Manager- OEM

    2 weeks ago

    North Tonawanda, United States Armstrong Fluid Technology Full time

    Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...

  • Account Manager- OEM

    2 weeks ago

    north tonawanda, United States Armstrong Fluid Technology Full time

    Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...

  • Account Manager- OEM

    4 hours ago

    North Tonawanda, United States Armstrong Fluid Technology Full time

    Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...

  • Account Manager

    3 weeks ago

    North Tonawanda, New York, United States Armstrong Fluid Technology Full time

    Job Title: Account Manager - OEMArmstrong Fluid Technology is seeking a highly skilled and experienced Account Manager - OEM to join our team. As a key member of our sales team, you will be responsible for managing and enhancing the experience of our top OEM (Original Equipment Manufacturer) accounts.Key Responsibilities:Develop and maintain strong...

  • Junior Accountant

    1 day ago

    Tonawanda, United States NOCO Energy Corp. Full time

    Position: Junior Accountant Location: Tonawanda, NY Compensation: $19.00-$23.00 Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused. If you feel you have the drive, dedication and passion required to be part of the NOCO family,...

  • Accounts Payable Clerk

    3 weeks ago

    Tonawanda, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for an Accounts Payable Clerk in the manufacturing industry, located in TONAWA, New York. As an Accounts Payable Clerk, you will play a vital role in maintaining and improving our financial processes, ensuring accuracy and efficiency in our operations.Responsibilities:•...

  • Customer Service Representative

    3 weeks ago

    Tonawanda, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are looking for a diligent Customer Service Representative to join our team in TONAWANDA, New York. As a Customer Service Representative, you will perform a variety of tasks related to customer service and order processing. This role presents an opportunity to handle a high volume of inbound calls, process orders, and...

  • Account Executive

    2 weeks ago

    Tonawanda, New York, United States Aleron Full time

    Account Executive Job DescriptionWe are seeking a highly motivated and results-driven Account Executive to join our Revenue Team at Aleron. As an Account Executive, you will be responsible for driving revenue growth by identifying and pursuing new business opportunities, building and maintaining strong relationships with clients, and delivering exceptional...

  • Customer Service Project Coordinator

    23 hours ago

    Tonawanda, New York, United States IMA Life North America Full time

    Customer Service Project AssistantJoin IMA Life North America as a Customer Service Project Assistant and be part of a team that prioritizes employee well-being and career growth. As a key member of our team, you will be responsible for managing projects from start to finish, ensuring timely and efficient delivery of services to our customers.Key...

  • Accounts Payable Specialist

    2 weeks ago

    Tonawanda, New York, United States Imagine Staffing Technology, An Imagine Company Full time

    Accounts Payable AdministratorJob Summary:We are seeking a highly organized and detail-oriented Accounts Payable Administrator to join our team at Imagine Staffing Technology, An Imagine Company. As an Accounts Payable Administrator, you will play a crucial role in managing our financial transactions, ensuring accurate and timely processing of invoices, and...

  • Accounts Payable Administrator

    2 weeks ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAre you detail-oriented, organized, and proficient in accounts payable processes? Our client is looking for a dedicated Accounts Payable Administrator to join their team and play a crucial role in managing their financial transactions. As the Accounts Payable Administrator, you will ensure accurate and timely processing of...

  • Accounts Payable Administrator

    2 weeks ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAre you detail-oriented, organized, and proficient in accounts payable processes? Our client is looking for a dedicated Accounts Payable Administrator to join their team and play a crucial role in managing their financial transactions. As the Accounts Payable Administrator, you will ensure accurate and timely processing of...

  • Bilingual Customer Service Representative

    1 month ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional Overview As a Bilingual Customer Service Representative, youll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service youll ensure seamless interactions and satisfaction with customers though proactive communication and...

  • Bilingual Customer Service Representative

    2 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional OverviewAs a Bilingual Customer Service Representative, you’ll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service you’ll ensure seamless interactions and satisfaction with customers though proactive communication and...

  • Bilingual Customer Service Representative

    2 months ago

    Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional OverviewAs a Bilingual Customer Service Representative, you’ll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service you’ll ensure seamless interactions and satisfaction with customers though proactive communication and...

  • Customer Service Representative/Receptionist

    1 month ago

    Tonawanda, New York, United States Creature Comforts Pet Resort Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative/Receptionist to join our team at Creature Comforts Pet Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their pets.Key ResponsibilitiesGreet Clients and Their PetsAnswer Telephone...

  • Customer Service Representative

    3 weeks ago

    Tonawanda, New York, United States Imagine Staffing Technology, An Imagine Company Full time

    Customer Service RepresentativeImagine Staffing Technology, An Imagine Company is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, resolving customer inquiries, and ensuring customer satisfaction.Key Responsibilities:Process...

  • Customer Service Representative

    2 weeks ago

    Tonawanda, New York, United States Search Solution Group Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Search Solution Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.ResponsibilitiesRespond to customer inquiries in a professional and courteous...

  • Customer Service Representative

    1 month ago

    Tonawanda, United States Search Solution Group Full time

    Mechanical/Automobile background preferred Responsibilities: • Handle incoming calls from customers with professionalism and courtesy. • Process orders accurately and efficiently, ensuring customer satisfaction. • Build and maintain positive relationships with customers to enhance overall experience. • Demonstrate excellent organizational skills to...