Bilingual Customer Service Representative
3 months ago
Nature & Scope: Positional Overview
As a Bilingual Customer Service Representative, youll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service youll ensure seamless interactions and satisfaction with customers though proactive communication and collaboration with internal departments, ensuring timely deliveries of all products and resolving order issues in a timely manner. If you enjoy small, close-knit teams while being a part of a global company, this is the position for you
Role & Responsibility: Tasks That Will Lead To Your Success
- Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
- Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
- Adhere to established policies and procedures to consistently meet service standards and business objectives.
- Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals.
- Maintain accurate records of customer contracts and manage order processing efficiently.
- Update and maintain customer data files to ensure integrity and accuracy.
- Process customer change orders and manage Sales Returns Goods according to procedures.
- Enter and confirm customer orders in the Manufacturing Planning System.
- Manage regional order backlog and expedite orders as needed.
- Proactively communicate delivery status and address any issues promptly.
- Coordinate with finance on account matters, keeping customers informed as necessary.
- Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues.
- Efficiently handle customer complaints, ensuring satisfactory resolutions
Skills & Experience: Qualifications That Will Help You Thrive
- Fluent in English and Spanish with both verbal and written communication
- High school diploma or equivalent; additional education is advantageous.
- Minimum one year of customer service experience is essential.
- Ability to work independently and collaboratively within a team environment.
- Enthusiastic attitude with strong problem-solving skills.
- Experience in HVAC business is a plus.
- Moderate computer skills and proficiency in using an ERP or MRP System.
- Proactive approach and ability to adapt to new processes.
- Proficiency in technical writing and strong interpersonal communication skills.
- Strong analytical skills to simplify complex problems and provide clear recommendations.
- Effective leadership skills focused on collaboration and achieving results.
- Open and authentic communication style in all interactions.
-
Bilingual Customer Service Representative
4 months ago
Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full timeNature & Scope: Positional OverviewAs a Bilingual Customer Service Representative, you’ll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service you’ll ensure seamless interactions and satisfaction with customers though proactive communication and...
-
Bilingual Customer Service Representative
1 month ago
North Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full timeNature & Scope:Positional OverviewAs a Bilingual Customer Service Representative, you’ll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service you’ll ensure seamless interactions and satisfaction with customers though proactive communication and...
-
Bilingual Customer Service Representative
2 months ago
north tonawanda, United States Imagine Staffing Technology, An Imagine Company Full timeNature & Scope:Positional OverviewAs a Bilingual Customer Service Representative, you’ll play a pivotal role in fostering strong customer relationships with our client, a leader in fluid-flow technology. With overseeing all aspects of customer service you’ll ensure seamless interactions and satisfaction with customers though proactive communication and...
-
Spanish Bilingual Customer Service Representative
3 months ago
North Tonawanda, United States Armstrong Fluid Technology Full timeImagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...
-
Spanish Bilingual Customer Service Representative
5 months ago
North Tonawanda, United States Armstrong Fluid Technology Full timeImagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...
-
Spanish Bilingual Customer Service Representative
3 months ago
north tonawanda, United States Armstrong Fluid Technology Full timeImagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...
-
Spanish Bilingual Customer Service Representative
2 months ago
North Tonawanda, United States Armstrong Fluid Technology Full timeImagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...
-
Spanish Bilingual Customer Service Representative
2 months ago
north tonawanda, United States Armstrong Fluid Technology Full timeImagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven...
-
Senior HVAC Customer Service Representative
2 weeks ago
North Tonawanda, New York, United States Armstrong Fluid Technology Full timeAbout the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team at Armstrong Fluid Technology.This is an exciting opportunity for someone who is passionate about providing exceptional customer experiences and has a strong background in the HVAC industry.
-
Customer Service Representative
2 months ago
Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full timeCustomer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...
-
Customer Service Representative
2 months ago
tonawanda, United States Imagine Staffing Technology, An Imagine Company Full timeCustomer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...
-
Customer Service Representative
3 months ago
tonawanda, United States Imagine Staffing Technology, An Imagine Company Full timeCustomer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...
-
Customer Service Representative
3 months ago
Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full timeCustomer Service RepresentativeLocation: Tonawanda, NYHire Type: Contingent to permanentHourly: $18 - $22Work Model: OnsitePositional OverviewAre you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity...
-
Customer Service Representative
3 months ago
Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full timeCustomer Service Representative Location: Tonawanda, NY Hire Type: Contingent to permanent Hourly: $18 - $22 Work Model: Onsite Positional Overview Are you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our clients team as a Customer Service Representative, where you'll have the...
-
Customer Service Representative
1 month ago
Tonawanda, United States U-Haul Full timeCompensation Range: $14.20 to $15.62 Hourly Location: 2843 Kenmore Ave, Tonawanda, New York 14150 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...
-
Sales and Customer Service Representative
4 days ago
Tonawanda, New York, United States Savers | Value Village Full timeJob OverviewWe're seeking a Sales and Customer Service Representative to join our team at Savers | Value Village. As a key member of our sales team, you'll play a critical role in providing exceptional customer service and driving sales growth.About Our MissionOur mission is to champion reuse and inspire a future where second-hand is second nature. We...
-
Tonawanda, New York, United States CertaPro Painters of WNY Full timeCertapro Painters of WNY is a leader in the residential and commercial painting industry. We are seeking a Customer Service Representative and Social Media Coordinator to join our team.The successful candidate will have experience in customer service, social media marketing, and administration. They will be responsible for providing exceptional customer...
-
Customer Service Ambassador
2 weeks ago
Tonawanda, New York, United States Imagine Staffing Technology, An Imagine Company Full timeOverviewWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the satisfaction of our clients.
-
Customer Relations Representative
1 week ago
Tonawanda, United States Andy Kandola - State Farm Agent Full timeBenefits:Bonus based on performanceFlexible schedulePaid time offROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Andy Kandola - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service...
-
Customer Relations Representative
6 days ago
Tonawanda, United States Andy Kandola - State Farm Agent Full timeBenefits: Bonus based on performance Flexible schedule Paid time off ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Andy Kandola - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...