Revenue Operations Senior Systems Manager

2 weeks ago

Boston, United States Fidelity TalentSource LLC Full time



Job Description:

The Role

Fidelity s team is growing and looking for a dedicated Revenue Operations Senior Systems Manager. This team delivers innovative technology, robust industry experience and expertise, and seamless service to all companies and their stakeholders across their entire corporate life cycle. This role will be focused on supporting the growth and expansion of our business that services private companies and the start-up community.

As the Revenue Operations Senior Systems Manager, you will be pivotal in the ongoing development and management of our HubSpot ecosystem for the Fidelity Private Shares go-to-market team. You will drive system improvements, streamline and automate processes, and ensure our technology solutions align with business objectives, best-in-class design, and Fidelity requirements. This role will split time between new integrations and implementations, automation projects, and providing end user support for our applications.

  • Collaborate across go-to-market team to design, implement and test innovative technology solutions within our HubSpot instance acting as owner and executor

  • Ensure technical solutions align with go-to-market initiatives

  • Maintain expert level knowledge of the systems in our tech stack and keep up to date with software releases

  • Create and maintain documentation for applications and processes

  • Assist in training and enablement of new users to grow the technical capabilities across the team

  • Manage end user accounts, permissions, and access

  • Perform incident management (troubleshooting) and develop response procedures.

  • Extract, manipulate, import/update large and complex data sets

  • Ad hoc projects relating to integrations with existing Fidelity systems and ensuring our systems follow Fidelity requirements

The Expertise We re Looking for and The Skills You Bring

  • 3-5 years of experience in a RevOps systems admin role, ideally in more than 1 HubSpot org

  • Technical aptitude in maintaining and building out GTM tools end-to-end

  • Deep understanding of HubSpot functionality. HubSpot certifications preferred

  • Experience configuring and integrating the systems in our tech stack

  • A self-started with prior experience in a high growth SaaS start-up scaling the operations of Sales, Marketing, Customer success

  • Excellent written and verbal communication skills and ability to clearly communicate ideas and solutions in user-friendly language

  • Problem-solver with a passion for improving efficiency

The Team

Fidelity is a leader in the equity administration space. We enable builders and operators from start-ups to fortune 500 companies to seamlessly manage their equity and empower their workforce through Fidelity s robust financial wellness offerings.

We have been a leader in servicing public companies for their equity administration needs for two decades and through our recent acquisition of Shoobx, Inc we have expanded our offering of first-class services/solutions to service private companies and the start-up ecosystem.





Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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