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Collections Officer

3 months ago

Plano, United States Russell Tobin & Associates Full time



What are we looking for in our Collections Officer ?

Russell Tobin's client, a multinational business software company is seeking a Collections Officer in Plano, TX

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Employment Type: Contract/Hybrid

Location: Plano, TX

Pay rate: $20 - $24/hr, DOE

Responsibilities:

  • Responsible for answering inbound calls and making outbound calls to clients who are past due on their accounts.
  • Good communication skills are essential, as the credit/collections officer will be trying to recover company losses by obtaining payments from delinquent clients.
  • Must be able to handle basic math to set up payment plans based on budget information provided by clients, and must be able to calculate the amount a client can afford to pay each month based on that budget.
  • Good phone manners are required.
  • Must be able to look over an account history and identify any past problems or potential future problems when setting up payments or discussing a settlement.
  • Should be able to respond to caller concerns and difficulties with a sense of empathy and understanding, but should be able to firmly request that each client make his or her due payment or make some arrangements to begin paying off the delinquent account.
  • Identify and communicate with customers with delinquent accounts by mail, phone, etc.
  • Work out terms for payment or initiates other actions as necessary.
  • Ensure collections operations function smoothly and effectively.

Requirements:

  • Tech savviness to handle software apps
  • Customer Service - ability to deal with customer issues and attitudes.
  • Recent Collections experience 1 year min (within the last 3 years)
  • 10 key Phone skills
  • Negotiating skills
  • Skip tracing Deescalate calls

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

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Rate/Salary: $20 - $24/hr, DOE