Human Resource Analyst

13 hours ago


Tempe, United States The Judge Group Full time

Our client is searching for an entry level HR Analyst with some experience in customer service that is looking for a long-term role in the Tempe, AZ area.


Primary Duties:

  1. Respond to inquiries and support employees and managers on HR policies, processes, systems, and employee data. Assist with data updates. Inquiries may come via multiple channels (e.g., email, phone, case management system). Use knowledge base, call tracking systems, and/or third-party resources to educate employees and managers on available HR Services. Encourage the use of self-service tools such as the HR Portal and other systems when appropriate. Escalate non-routine matters to appropriate subject matter experts.
  2. Portray a positive, professional, customer-oriented image of the company.
  3. Provide continuous status updates, guidance, and information to key stakeholders and peers within the HR functional area team(s) to ensure case resolution. Provide feedback and recommend process improvements to management.
  4. Ensure high-quality standards for all activities, initiatives, and tasks. Adhere to all service level agreements (SLAs) established for the HR Services team. Appropriately document case details and relevant information in the case management system.
  5. Ensure appropriate documentation for HR Services processes is up-to-date.
  6. May be responsible for training other HR Service Center analysts.


Qualifications:

  • A College or University degree and/or relevant work experience in human resources is preferred.


Skills:

  • Excellent oral and written communication
  • Customer service orientation
  • Analytical
  • Problem-solving skills
  • Detail-oriented
  • Works effectively as a team member
  • Proficient in Microsoft Office suite of tools
  • Basic knowledge of human resource programs is a plus
  • HRIS application tools/system knowledge (e.g., PeopleSoft, ServiceNow, Workday) – Workday experience is a plus


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