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Human Resources Analyst

2 months ago

Tempe, United States The Judge Group Full time

Our Client is currently seeking a Human Resources Analyst


This position is Hybrid to Tempe, Arizona (3 days a week Onsite)


Job Description: As a Human Resource Analyst, you will assist in the administration of various Human Resource services and programs. Utilizing the HR Case Management system, you will interact with all levels of employees, prior employees, and job candidates via phone calls and submitted questions to answer queries and resolve issues in compliance with HR Services, company, and legal policies.

Responsibilities:

  • Respond to questions and support employees and managers on HR policies and processes, HR systems, employee data, and assist with data updates. Inquiries may come in via multiple channels (e.g., email, phone, case management system).
  • Utilize knowledge base, call tracking systems, and/or third-party resources to educate employees and managers on the HR Services available to them. Encourage self-service tools such as the HR Portal and other systems when appropriate. Escalate non-routine matters to appropriate subject matter experts.
  • Provide continuous status updates, guidance, and information to key stakeholders and peers within the HR functional area team(s) to ensure case resolution. Provide feedback and recommend process improvements to management.
  • Ensure high-quality standards for all activities, initiatives, and tasks. Adhere to all service level agreements (SLAs) established for the HR Services team. Appropriately document case details and relevant information in the case management system.
  • Ensure appropriate documentation for HR Services processes are up-to-date.
  • May be responsible for training other HR Service Center analysts.

Qualifications:

  • A College or University degree and/or relevant work experience in human resources is preferred.

Skills:

  • Excellent oral and written communication
  • Customer service orientation
  • Analytical
  • Problem-solving skills
  • Detail-oriented
  • Works effectively as a team member
  • Proficient in Microsoft Office suite of tools
  • Basic knowledge of human resource programs is a plus
  • HRIS application tools/system knowledge (e.g., PeopleSoft, ServiceNow, Workday, etc.) – Workday experience is a plus