Desktop Support Technicians

Found in: Appcast US C2 - 1 week ago

Waukesha, United States eXcell Full time

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 

We are currently searching for a qualified Desktop Support Technician to join our client for an onsite position in Waukesha, WI.

Duties and Responsibilities:

  • Set up and manage user accounts and permissions to access to a network

  • Uphold and test security, blocking unapproved access

  • Chalk out maintenance plan for the prevention of unexpected failures

  • Set up the organization's computer system to meet specific business goals

  • Monitor day to day computer performance

  • Update and maintain the computer inventory and equipment

  • Maintain and resolve issues on LAN / WAN, VoIP telephone, biometric, AV systems connections

  • Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors

  • Help coordinate with vendors to resolve technical problems with desktop computing equipment and software

  • Endorse and apply upgrades to systems to ensure durability

  • Assess functional needs to regulate system purchase specifications

  • Resolve hardware and network connectivity issues

  • Validate & approve VPN access for all remote users

  • Assist in technical upgrading and maintaining of entire desktop systems

  • Support in testing and deployment of new applications and systems

  • Train and guide staff hardware and software usage

  • Advise staff on appropriate procedures for directing their IT-related queries and recommendations

  • Deliver IT and related assistance upon request, or as you deem suitable

  • Configure new desktops, routers, modems, and similar devices

  • Perform routine inspections and upkeep of existing installations

  • Update computer operating systems and other important software, as needed

  • Substantiate requests for hardware and software purchases and upgrades

  • Provide suggestions on appropriate training for staff

 
Skills and Qualifications:

  • Bachelor's degree in a computer-centered discipline preferred

  • Minimum 3 to 5+ years of experience as a desktop support technician or equivalent

  • Capabilities needed to deliver in-person and remote IT aid

  • Fantastic installation, diagnostic, upgrade, and restoration abilities

  • Excellent vertical and lateral thinking, not intimidated by complex problems

  • Superb time management skills, able to work independently

  • Strong written and verbal communication skills

  • CompTIA A+ / Network+, Microsoft, and Cisco certifications preferred

  • MCDST (Microsoft certified desktop support technician) preferred

  • MCSE (Microsoft Certified Solutions Expert) preferred

  • MCP (Microsoft Certified Professional) preferred

  • HDI – Desktop Support Technician Certifications preferred

  • Must be able to pass pre-employment drug screen

  • Basic understanding of Active Directory, Domains & VPN's

  • Experience with local and network printer support

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
 
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