Customer Support Technician I
4 weeks ago
Summary:
The Customer Support Technician (CST) provides technical information and support for KHS USA parts sales orders. The Technician may also have other responsibilities relating to the Engineering function.
Reports To: Customer Support Supervisor or appropriate Manager
Essential Roles and Responsibilities (Other may be assigned.):
- Receives calls from KHS customers seeking aftermarket parts and rebuilds
- Conducts technical research on part numbers for sales orders
- Identifies components of parts for special kits; group of parts that make up sub-assemblies
- Verifies part pricing with Customer Support Supervisor or Manager
- Identifies needed machine manual updates and communicate to documentation
- Occasionally enters new part numbers into Finesse system
- Helps to identify whether customer requests are under warranty
- May help identify Engineering Change Requests and communicate with Engineering or other Groups
- May do parts look up and pull drawings to support purchasing
- Participates in 24/7 on call non business hours customer call line, may be on regular rotating schedule with other department members (
Education and Experience Requirements:
Associate's degree (A. A.) or equivalent from two-year college or technical school; five years experience with customer service or parts sales for electro mechanical equipment; or equivalent combination of education and experience.
Experience with SAP strongly preferred
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