Customer Support Technician I

4 weeks ago


Waukesha, United States KHS USA INC Full time
Job DescriptionJob Description

Summary:

The Customer Support Technician (CST) provides technical information and support for KHS USA parts sales orders. The Technician may also have other responsibilities relating to the Engineering function.

Reports To: Customer Support Supervisor or appropriate Manager

Essential Roles and Responsibilities (Other may be assigned.):

  • Receives calls from KHS customers seeking aftermarket parts and rebuilds
  • Conducts technical research on part numbers for sales orders
  • Identifies components of parts for special kits; group of parts that make up sub-assemblies
  • Verifies part pricing with Customer Support Supervisor or Manager
  • Identifies needed machine manual updates and communicate to documentation
  • Occasionally enters new part numbers into Finesse system
  • Helps to identify whether customer requests are under warranty
  • May help identify Engineering Change Requests and communicate with Engineering or other Groups
  • May do parts look up and pull drawings to support purchasing
  • Participates in 24/7 on call non business hours customer call line, may be on regular rotating schedule with other department members (

Education and Experience Requirements:

Associate's degree (A. A.) or equivalent from two-year college or technical school; five years experience with customer service or parts sales for electro mechanical equipment; or equivalent combination of education and experience.

Experience with SAP strongly preferred



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