Desktop Support Technicians

3 weeks ago


Waukesha, United States CareerBuilder Full time

At

eX

cell

, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We are currently searching for a qualified

Desktop Support Technician

to join our client for an onsite position in Waukesha, WI.

Duties and Responsibilities:
Set up and manage user accounts and permissions to access to a network

Uphold and test security, blocking unapproved access

Chalk out maintenance plan for the prevention of unexpected failures

Set up the organization's computer system to meet specific business goals

Monitor day to day computer performance

Update and maintain the computer inventory and equipment

Maintain and resolve issues on LAN / WAN, VoIP telephone, biometric, AV systems connections

Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors

Help coordinate with vendors to resolve technical problems with desktop computing equipment and software

Endorse and apply upgrades to systems to ensure durability

Assess functional needs to regulate system purchase specifications

Resolve hardware and network connectivity issues

Validate & approve VPN access for all remote users

Assist in technical upgrading and maintaining of entire desktop systems

Support in testing and deployment of new applications and systems

Train and guide staff hardware and software usage

Advise staff on appropriate procedures for directing their IT-related queries and recommendations

Deliver IT and related assistance upon request, or as you deem suitable

Configure new desktops, routers, modems, and similar devices

Perform routine inspections and upkeep of existing installations

Update computer operating systems and other important software, as needed

Substantiate requests for hardware and software purchases and upgrades

Provide suggestions on appropriate training for staff

Skills and Qualifications:
Bachelor's degree in a computer-centered discipline preferred

Minimum 3 to 5+ years of experience as a desktop support technician or equivalent

Capabilities needed to deliver in-person and remote IT aid

Fantastic installation, diagnostic, upgrade, and restoration abilities

Excellent vertical and lateral thinking, not intimidated by complex problems

Superb time management skills, able to work independently

Strong written and verbal communication skills

CompTIA A+ / Network+, Microsoft, and Cisco certifications preferred

MCDST (Microsoft certified desktop support technician) preferred

MCSE (Microsoft Certified Solutions Expert) preferred

MCP (Microsoft Certified Professional) preferred

HDI Desktop Support Technician Certifications preferred

Must be able to pass pre-employment drug screen

Basic understanding of Active Directory, Domains & VPN's

Experience with local and network printer support

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

eX

cell

Supports Equal Employment Opportunity**

e

X

cell

, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

www.excell.com

.

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