Regional Support Technician
Found in: Talent US C2 - 2 weeks ago
About the Role
Canon Solutions America Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.
Your Impact
- Provides on-going technical, on-site and phone support to regional Canon Solutions America direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.- Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
- May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
- Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
- Manages regional FCO database to ensure compliance and timely installation/disposition.
- Works closely with the Product support group on information sharing and best practice implementation.
- Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.- Associate's degree in mechanical or electronics, or equivalent experience.
- Printer knowledge and testing and/or diagnostic applications.
- Ability to achieve customer satisfaction and loyalty.
- Ability to create solutions for high-level problems.
- Good writing, speaking and listening skills.
- Exhibits initiative and self-starting behaviors.
- Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
- Generally available for work 24 hours a day, 7 days a week.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Technical certifications such as A+, Network+, MCSE desired.
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