IT Technician

**About us**

IT CONNECT is a small business in Waukesha, WI. We are professional, agile and innovative.

Our work environment includes:

- Modern office setting
- Food provided

Overview:
We are seeking a skilled and motivated IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and troubleshooting assistance to our customers. This is a full-time position with opportunities for growth and development.

**Duties**:

- Provide desktop support and technical assistance to end-users
- Troubleshoot software and hardware issues, including network connectivity problems
- Set up and maintain user accounts in Active Directory
- Assist with the management of IT infrastructure, including servers, switches, and routers
- Collaborate with the help desk team to resolve technical issues in a timely manner
- Perform routine maintenance tasks, such as system updates and backups
- Document all support activities and resolutions in the ticketing system
- Interface with customers in a mixed retail/business environment
- Install data cabling, wireless access points, cameras, and other equipment as needed.

**Experience**:

- Proven experience in software and hardware troubleshooting
- Strong knowledge of operating systems, including Windows and Mac
- Familiarity with LAN/WAN networks and network protocols
- Previous experience in desktop support or technical support roles
- Excellent problem-solving skills and attention to detail
- Ability to work independently as well as part of a team
- Strong communication skills to effectively interact with end-users

**Benefits**:

- Competitive salary based on experience level
- Comprehensive health insurance package
- Paid time off for vacation, sick leave, and holidays
- Professional development opportunities to enhance your skills

If you are a dedicated IT professional looking for a challenging role with opportunities for growth, we encourage you to apply. Join our team and contribute to the success of our organization by providing exceptional technical support.

Pay: $22.37 - $23.93 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift

Work Location: In person