Help Desk Specialist
2 days ago
$14.00 - $21.00 (est. hourly pay rate)
Job Summary:
Our client is seeking a Help Desk Specialist who will refresh field devices, specifically Dell devices such as Dell 7330 Rugged laptops. This opportunity is located in Denver, CO
Duties:
- Begin device refresh process next year
- Image devices with the required operating systems and configurations
- Load and configure applications as needed
- Perform tasks to prepare machines for deployment to end users
- Coordinate deployments with department managers to ensure smooth transitions
- Act as the lead in Minnesota to oversee and guide the refresh process
- Replace old hardware with updated, new hardware
Desired Skills/Experience:
- 2+ years of previous experience in a HelpDesk role
- Strong customer service skills
- Valid driver’s license and reliable transportation (fleet vehicles may be available on a first-come, first-serve basis)
- Proficiency in Windows 11
- Familiarity with general peripherals (e.g., printers, scanners, etc.)
- Experience using ServiceNow for managing and tracking tickets
- Knowledge of Active Directory and Azure AD for managing user and device access
- Basic skills in PowerShell for occasional scripting tasks
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
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