Help Desk Professional
2 weeks ago
We are seeking a highly motivated and organized individual to fill the role of Tier 2 Service Desk Technician. The successful candidate will provide technical support to clients and assist with various IT projects.
- Key Responsibilities:
- Provide technical support via phone, email, or in-person
- Assist with troubleshooting and resolving technical issues
- Collaborate with colleagues to achieve team goals
- Participate in training and professional development opportunities
Requirements:
- Education: Associate Degree or BScs/BAs in Computer Science, Engineering, or relevant field
- Experience: 3+ years of proven experience as an IT Technician or similar role
- Skills:
- Thorough knowledge of computer systems and IT components
- Excellent interpersonal, verbal, and written communication skills
- Diagnostic and problem-solving skills
- Active Directory administration, including object and NTFS security management
- Skilled in MS Windows (10) and Office 365 (Word, Excel, Outlook, PowerPoint)
- Strong understanding of networks and experience with LAN/WAN networks
- Ability to travel to remote locations as required
Estimated Salary: $70,000 - $90,000 per year, depending on location and experience.
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