Help Desk Technician

5 days ago


Denver, Colorado, United States SWANSON RINK Full time

Help Desk Technician Opportunity

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Swanson Rink is seeking a highly skilled Help Desk Technician to join our IT team. As a key member of our technical staff, you will provide expert support to end-users, setup computer workstations, and configure hardware and software according to standard procedures.

About the Role

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This role requires a strong understanding of Windows 10 OS, Office 365 suite, and ticketing systems. You will be responsible for provisioning new users in Active Directory, deprovisioning departing users, and independently resolving incidents by searching our Knowledge Base and online forums.

Responsibilities

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  • Provide support to end-users via phone, email, or in-person">
  • Setup and configure computer workstations, peripherals, and software">
  • Provide training to end-users on hardware and software usage">
  • Maintain and support office electronic equipment, including printers, copiers, and plotters">
  • Create and update documentation for software installation, Knowledge Base articles, and other 'How To' guides">
  • Track and update inventory for IT assets and software applications">
  • Remain current with industry developments in security, hardware, and software">
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Requirements

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To be successful in this role, you will need:

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  • A 4-year Bachelor's degree in Computer Science, Information Technology, or Engineering (or equivalent)">
  • At least 2 years' relevant experience supporting Windows 10 OS and Office 365 suite">
  • Ability to work a standard schedule, Monday through Thursday, 7:30 AM to 5:00 PM, and Friday, 7:30 AM to 2:30 PM">
  • US Citizenship status (required by Swanson Rink's Federal contracts)">
  • Extensive experience with ticketing systems, Active Directory, and hardware/software troubleshooting">
  • Strong communication and customer service skills">
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Benefits

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As a valued member of our team, you can expect:

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  • A competitive salary range of $28.75 - $34.25 per hour">
  • Focused training and professional development opportunities">
  • Paid professional membership fees, tuition reimbursement, training allowances, prep and exam coverage for certifications and licenses">
  • EcoPass/Commuter benefits (Denver)">
  • Stock purchase plan">
  • Company-paid holidays, paid time off, paid parental leave">
  • Vision, dental, and medical insurance with employer HSA contributions, FSA options">
  • Monthly technology allowance">
  • Traditional and Roth 401(k) with immediate vesting on matching contributions">
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About Us

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Swanson Rink is a leading design firm specializing in mechanical, electrical, fire protection, plumbing, and technology infrastructure for data centers, airports, and complex buildings. We are committed to excellence, integrity, and continuous improvement, and we offer a dynamic work environment that supports growth and development.



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