Operations Manager

4 weeks ago

Miami, United States Creative Financial Staffing Full time

One of CFS' top clients is looking for an experienced Operations Manager to lead their growing team. This role will manage daily operations and improve reporting processes to maintain high standards of excellence.

  • This is a fast-growing company with tremendous acquisition-driven growth
  • High-energy, collaborative culture
  • Opportunity to grow with the organization
  • CFS has successfully placed over 130 individuals with this organization in the last 7 years

Key Responsibilities:

  • Lead and manage a billing operations team, providing guidance, mentoring, and development opportunities to ensure a high-performing and motivated team.
  • Co-lead the day-to-day billing operations, ensuring timely and accurate response to customers related to all back-office issues. This includes processing complex orders, addressing customer contract add-ons, amendments, and extensions.
  • Develop and execute strategies to optimize billing processes and enhance efficiency.
  • Collaborate with other senior leaders across Collections, Sales Operations, Finance, Accounting, and IT to align business operations with company goals and objectives and troubleshoot complex billing issues
  • Generate regular and ad-hoc reports and dashboards to monitor key performance indicators (KPIs), billing accuracy, and operational efficiency.
  • Conduct data analysis to identify trends, patterns, and insights that drive business decisions.
  • Assist in gathering, analyzing, and documenting business requirements from stakeholders.

Qualifications and Preferred Skills:

  • In-depth knowledge of NetSuite and Salesforce platforms, and any certification with NetSuite and Salesforce is highly desirable.
  • Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
  • Experience with scripting, querying, or statistical programming (SQL and/or Python preferred).
  • Strong understanding of billing systems, revenue recognition principles, and financial reporting.
  • Advanced Excel experience (pivot tables, vlookups, conditionals).
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Effective communicator with the ability to collaborate and influence across all levels of the organization. Experience with data visualization tools (e.g., Tableau, Power BI) is highly desirable.
  • Strategic thinker with the ability to develop and execute long-term initiatives while managing day-to-day operations.
  • Experience with ERP systems (e.g., Oracle, SAP) and billing platforms (e.g., Zuora, Salesforce Billing) is a plus.

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