Operations Manager

2 weeks ago


Miami, United States Yanwen Express Full time
About Us

Yanwen Express LLC is a leading global logistics provider specializing in last-mile delivery solutions for e-commerce platforms. Our mission is to deliver packages swiftly and reliably, ensuring top-tier customer satisfaction.

Job Overview

The Last-Mile Operation Regional Manager will be responsible for managing and optimizing the performance of our last-mile delivery operations within the MIA region. This is a key leadership role focused on ensuring that our operations run efficiently, meet quality standards, and align with our company's goals.

Key Responsibilities
  • Coordinate all tasks related to operation and management of drivers.
  • Recruit and manage delivery drivers or Delivery Service Partners (DSP) with delivery drivers operating under their supervision.
  • Provide comprehensive driver training to ensure their proficiency in using the delivery app, commencing work, and acquainting them with the delivery process.
  • Manage driver accounts, coordinate and allocate drivers to ensure timely pickup, and continuously solve problems in driver delivery and complete delivery tasks on time.
  • Track and assess driver delivery performance, designing and implementing a comprehensive driver and DSP evaluation system that fosters efficiency and maintains high-quality deliveries.
Requirements
  • Extensive experience in logistics, transportation, and warehouse management.
  • Strong leadership skills with the ability to inspire and manage teams.
  • Excellent problem-solving abilities and strategic thinking.
  • Proficiency in logistics management software and tools.
  • Strong communication skills, both written and verbal.
  • Ability to work in a fast-paced, dynamic environment.
  • Familiarity with local regulations and safety standards related to logistics and delivery operations.
  • Willingness to work flexible hours, including weekends and holidays as needed.
  • Language Proficiency: Fluent in both Spanish and English to facilitate smooth communication with supporting teams.
What We Offer
  • Competitive salary and benefits package. H1B Sponsorship Available.
  • Opportunity to lead and grow within a global logistics leader.
  • A dynamic and challenging work environment where your contributions make a real impact.
  • Career advancement opportunities within a rapidly growing company.

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