Operations Manager

2 weeks ago


Miami, United States FOUNDRAE FINE JEWELRY Full time
Operations Manager Job Description

At Foundrae Fine Jewelry, we're seeking an experienced Operations Manager to oversee the day-to-day operations of our retail store. As a key member of our team, you'll be responsible for maintaining and supervising all aspects of our inventory management, order processing, and store maintenance.

Key Responsibilities:
  • Inventory Management: Participate in inventory cycle counting, investigate discrepancies, and monitor negative on-hand and open transfers.
  • Maintenance: Identify store maintenance issues, work closely with Corporate to report and resolve areas that impact store function and image.
  • Shipping and Receiving: Ensure accurate merchandise and supply deliveries, verify quantities, and maintain organized shipping areas.
  • Packaging and Supplies: Order and manage non-merchandise supplies, re-stock packaging supplies, and contact store suppliers.
  • Order Coordination: Oversee Bench Jewelers workflow, prioritize orders, and manage order flow to ensure timely completion.
  • Order Processing: Work with sales team to process orders, administer quality checklists, and document inventory movement.
  • Studio Reporting and Logs: Log customer returns, monitor unfulfilled work orders, and track orders with missing inventory.
  • Administrative: Complete tasks assigned by Store Management, coordinate with Corporate Operations Office, and review operations processes for improvement.
Requirements:
  • Minimum of high school degree, bachelor's degree preferred.
  • Minimum of 5 years previous experience in Retail/Operations Management with at least 2 years of management experience.
  • PC/Mac proficient, advanced Excel skills, and knowledge of design programs a plus.
  • Outstanding attention to detail, highly organized, reporting skills, and interest in creating and streamlining processes.
  • Strong written and verbal communication skills.
  • Self-starter and multi-tasker.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

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