Global Forwarding Agent

3 weeks ago


Houston, United States Dahl Consulting Full time

Duration: Contract-to-Hire

Location: Houston, TX-hybrid

Pay: $25/hr


Responsibilities:

Maintain Operational Excellence:

  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

  • Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
  • Build great relationships with customers, responding timely and following up on issue resolution
  • Provide reporting and documentation support to internal and external customers.
  • Participate in customer business reviews.
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.


Qualifications:

  • High school degree or GED equivalent
  • 1+ years of Global Forwarding experience with Ocean Export or Import


Preferred Qualifications:

  • Bachelor’s degree
  • Values a diverse and inclusive work environment
  • Proficient in Microsoft Office Suite of programs
  • Excellent communication, prioritization, and multi-tasking skills
  • Proven track record of strong customer service skills, interacting with customers and being client-focused
  • Excellent follow up with customers and the network
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven environment



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