ServiceNow Architect

8 hours ago


Baltimore, United States Ark Infotech LLC Full time

Title: ServiceNow Architect

Duration: 2 years

Work Location: 750 East Pratt Street, 6th Floor, Baltimore, MD 21202

Need candidate’s resume, degree certificate(s), professional certificate(s), DL and visa copy.


Duties and Responsibilities:

• Architect, configure, and customize the ServiceNow platform to meet the organization's specific

needs and requirements from multiple teams within the organization.

• Define and manage data structures, such as tables, fields, and relationships.

• Architect, design, and implement business rules, workflows, and UI policies.

• Define roles, and groups required for each workflow; access and permissions based on

organizational requirements.

• Provide support for workflow or story related issues.

• Enhance the existing Incident management workflows and define SLA’s and Approvals

• Design and implement Problem Management processes in ServiceNow according to Agency

requirements

• Design and implement the Change Management module according to the Agency requirements

and ITIL best practices

• Design and implement the Service Catalog.

• Create and manage service requests and service offerings as defined by the Agency

• Integrate ServiceNow with internal applications.

• Implement automation through workflows, scripting, and orchestration

• Develop and maintain reports and dashboards to provide insights into IT service performance.

• Customize and configure reporting tools within the ServiceNow platform.

• Plan and execute platform upgrades.

• Manage patches and updates to ensure the platform's security and stability.

• Design and implement the Knowledge Management module.

• Identify and address issues related to performance and scalability as needed.

• Provide training to end-users and other administrators.

• Document configuration changes, processes, and best practices.

• Design and implement the ServiceNow CMDB as defined by the Agency

Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and

off-hours.

Minimum Qualifications:

• A minimum of five (5) years of experience in an enterprise IT environment supporting computer

hardware, software, and/or enterprise applications at an expert level.

• A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or

similar role.

• A minimum of five (5) years of experience designing and creating incident, problem, and change

management modules in ServiceNow, developing and maintaining the Service Catalog.

• A minimum of two (2) years of demonstrated success in configuring and customizing the

ServiceNow platform, including knowledge of tables, fields, forms, and workflows.

• A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing

access controls and permissions.

• Familiarity with integrating ServiceNow with other systems and applications.

• Ability to create and customize reports and dashboards within ServiceNow.

• Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).

Preferred Qualifications:

• A minimum of eight (8) years of experience architecting the ServiceNow platform.

• A minimum of five (5) years of experience with ServiceNow development, including creating

custom applications and modules.

• A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow

platform for scalability and responsiveness.

• Experience with planning and executing ServiceNow platform upgrades and migrations.

• Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript

(JavaScript) or AngularJS.

• ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT

Service Management (ITSM), Service Catalog, or other relevant areas.

• ServiceNow Certified System Administrator (CSA) certification.

• ITIL (Information Technology Infrastructure Library) certification.



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