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ServiceNow Project Manager

2 months ago

Baltimore, United States Omm IT Solutions Full time
Please Note:
  • Selected candidate must reside within two (2) hours of the clients Headquarters in Woodlawn MD
  • Selected candidate must be willing to work onsite at least 2 days a week.

Position Description:
  • Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture development and implementation in the ServiceNow platform
  • Schedule and facilitate all customer technical discussions/design/development meetings and provide inputs to further enhance the solution or approach.
  • Provide guidance/support to the ServiceNow Developers assigned to the project.
  • Provide guidance and in utilizing outofthebox capabilities of ServiceNow.
  • Building New System Functionality
  • Designing and Implementing an ATO Management Process
  • Designing and Implementing Risk and POAM Oversight/Management
  • Preparing Training and Documentation
  • Defining and Establishing Change Management Process
  • All other duties as assigned or directed.

Key Required Skills:
Experience as a Technical Project Manager managing ServiceNow implementation and enhancements. Knowledge and experience with Risk Management tracking tracking and reporting. Knowledge of ATO requirements and processes.

RequirementsBasic Qualifications:
  • Bachelors degree with 7 years of experience.
  • Bachelors degree in Computer Science Mathematics Engineering or a related field
  • 10 years of experience as an Infrastructure Project Manager developing customer project plans that are in line with SOWs terms and customer objectives.
  • 5 years of experience working as a ServiceNow Project Manager.
  • 3 years of experience managing the overall project relationship; identify and develop new opportunities with customers support early qualification and communicate those back to the ServiceNow Developers.
  • 3 years of experience documenting key ServiceNow operational policies processes and methodologies applicable to project management.
  • Ability to manage multiple ServiceNow Development initiatives.
  • Good understanding of Agile software development practices
  • Experience with using ServiceNow Integrated Risk Management (IRM) and CAM modules.
  • Excellent verbal and written communication skills including presentation skills
  • Must be able to obtain and maintain a Public Trust. Contract requirement.

Required Skills:
  • Track and coordinate multiple complex customer engagements simultaneously
  • Ensure all agreed timelines and deliverable milestones are clearly communicated and successfully met.
  • Communicate engagement progress to customer stakeholders.
  • Interface with selected ServiceNow Partners to promote and support joint ServiceNow services and initiatives.
  • Act as the primary point of contact and escalation
  • Prepare and present project kickoff reviews and project closure presentations with customers.
  • Create and distribute pertinent meeting minutes to keep parties up to speed with project progress.
  • Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance.
  • Monitor project progress to avoid scope creep
  • Manage and drive to completion customer project action items.
  • ServiceNow Certification.
  • Previous Government experience

Desired Skills:
  • Indepth knowledge of key ServiceNow operational policies processes and methodologies applicable to project management.
  • Strong entrepreneurial spirit; a desire and willingness to do whatever it takes".
  • Strong experience in coordinating and managing small medium and largescale projects.
  • Solid understanding of all aspects of the IT life cycle.
  • Excellent Microsoft Project Visio and SharePoint proficiency.
  • Clientoriented professional services mindset.
  • Excellent research skills and the ability to manage details.
  • Excellent analytical organization and time management skills.
  • Ability to think outside the box.
  • Ability to stay selfmotivated and selfdirected.
  • Willingness to adapt to changing business and technical priorities.
  • Ability to work in a fastpaced highperformance team environment.
  • Ability to work with deadlines.
  • In depth understanding of project management approach covering waterfall agile and hybrid methodologies.