Customer Relationship Management

6 days ago

Santa Clara County, United States Mphasis Full time

Job Description: -


About Job role-


Title - Client Relationship Manager (CRM)

Location - Santa Clara County, California, United States (On - Site) Full Time

Experience - 17+ Years


Job Overview -


We are seeking a dedicated and proactive Client Relationship Manager (CRM) to join our team. The ideal candidate will be responsible for managing and enhancing long-term relationships with key clients. The CRM will serve as the main point of contact for clients, ensuring that their needs are met while working closely with internal teams to deliver exceptional service and support.


Key Responsibilities:

  • Client Management: Build and maintain strong, long-lasting relationships with clients. Understand clients’ business needs and objectives to provide tailored solutions. Act as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely manner.
  • Account Growth: Identify opportunities for upselling or cross-selling additional services/products to clients. Monitor client satisfaction and implement strategies to improve client retention. Work with clients to ensure successful onboarding, ensuring a smooth and positive experience.
  • Problem-Solving: Address client issues and challenges promptly, acting as a liaison between the client and internal teams to resolve concerns. Ensure that all client projects are delivered on time and meet or exceed expectations.
  • Collaboration: Coordinate with internal teams (sales, marketing, product development, etc.) to ensure client needs are met. Provide feedback from clients to improve product offerings and services.
  • Reporting & Documentation: Prepare and deliver regular reports on client activities, satisfaction, and engagement. Keep detailed records of client interactions, ensuring all communications are documented in the CRM system.
  • Market Knowledge: Stay up to date with industry trends and competitor offerings to anticipate client needs and provide proactive solutions.


Required Qualifications:

  • Bachelor’s degree in business administration, Marketing, or a related field.
  • years of experience in client relationship management or customer service, preferably in [industry].
  • Proven track record of managing and growing client accounts.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Ability to manage multiple client accounts and prioritize effectively.
  • Proficient in CRM software and Microsoft Office Suite.


Preferred Qualifications:

  • Prefer to have master’s degree in business administration (MBA).
  • Knowledge of data analytics tools and ability to interpret data for decision-making.


Key Competencies:

  • Strong relationship-building skills.
  • Excellent negotiation and persuasion skills.
  • High attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
  • Strong time management and multitasking abilities.


Certification

  1. NA


About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

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