Patient Support Specialist

4 weeks ago


Horsham, United States Kelly Full time

Are you an empathetic, customer-oriented person who has experience with patients? Our Fortune 500 client is hiring several Patient Support Specialists in Horsham, PA.


Pay: $35-$40/hr

Schedule: Hybrid schedule M-F (Week 1 7:30a-4p; Week 2-3 9a-5:30p; Week 4 11:30a-8p)

Location: Horsham, PA 19044


Responsibilities

  • Serving as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system
  • Responding to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource
  • Performing administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver
  • Validating patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner
  • Entering and maintain accurate data and records into the patient management tool in compliance with the program requirements
  • Following all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program
  • Capturing all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements
  • Proactively working with patients/caregivers showing empathy and compassion throughout their treatment plan
  • Working to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients
  • Performing other duties as assigned


Qualifications

  • Have an Associates degree (B.S. or B.A. degree preferred)
  • Have a minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred
  • Have excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus
  • Have the ability to learn and work within IT platforms to document patient cases
  • Can effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations
  • Are skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience
  • Can demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards
  • Are eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey
  • Can commute for limited travel to other J&J locations for business meetings (temporarily remote)
  • Are willing to flex in a dynamic fast-paced environment with changing patient/caregiver needs
  • Can demonstrate excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey
  • Can demonstrate ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules
  • Have strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process
  • Have strong financial management skills to reconcile receipts for patient reimbursement
  • Are a self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction
  • Can exhibit excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs
  • Can effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally
  • Are an agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity
  • Are passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services


Why should you apply:

  • Medical and dental benefits
  • Opportunity to gain valuable experience.
  • Enjoy a positive and supportive work environment.
  • Paid training to ensure you have the skills & knowledge to succeed.
  • Excellent "foot in the door" opportunity with a Fortune 500 client


Apply now for immediate consideration



  • Horsham, United States KellyConnect | Contact Center Solutions Full time

    The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This...


  • Horsham, United States KellyConnect | Contact Center Solutions Full time

    The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This...


  • Horsham, United States KellyConnect | Contact Center Solutions Full time

    The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This...


  • Horsham, United States KellyConnect | Contact Center Solutions Full time

    The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This...


  • Horsham, United States KellyConnect | Contact Center Solutions Full time

    The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This...


  • Horsham, United States KellyConnect | Contact Center Solutions Full time

    The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This...


  • Horsham, United States Specialist 4 - Medical Affairs Full time

    Job Title: Specialist 4 - Medical Affairs Job ID: 24-02252 Location: Horsham, PA Duration: 18 Months contract on W2 In this position, the Contractor, RWV&E, will be responsible for conducting RWV&E evidence generation and dissemination activities for assigned therapeutic areas, pipeline and marketed products or indications, within the Company...


  • Horsham, Pennsylvania, United States The Quaker School at Horsham Full time

    Behavior Support Specialist The Quaker School at Horsham (TQS) uses research-based programs provided by compassionate professionals to enable each student with complex challenges to blossom and achieve meaningful personal, social and academic success. Our compassionate community builds trusting relationships among students, parents, therapists, faculty and...


  • Horsham, Pennsylvania, United States The Quaker School at Horsham Full time

    Behavior Support Specialist The Quaker School at Horsham (TQS) uses research-based programs provided by compassionate professionals to enable each student with complex challenges to blossom and achieve meaningful personal, social and academic success. Our compassionate community builds trusting relationships among students, parents, therapists, faculty and...


  • Horsham, United States Interstate Premier Facility Services Full time

    Description: Interstate is seeking a polished and detail-oriented Administrative Sales Support Specialist to support our business development efforts and expanding departmental team. The Administrative Sales Support Specialist plays an integral role in the business development process and in shaping and advancing how Interstate responds to project...


  • Horsham, United States Interstate Building MTC, Inc. Full time

    Job Type Full-time Description Interstate is seeking a polished and detail-oriented Administrative Sales Support Specialist to support our business development efforts and expanding departmental team. The Administrative Sales Support Specialist plays an integral role in the business development process and in shaping and advancing how Interstate responds to...


  • Horsham, United States Interstate Building MTC, Inc. Full time

    Job Type Full-time Description Interstate is seeking a polished and detail-oriented Administrative Sales Support Specialist to support our business development efforts and expanding departmental team. The Administrative Sales Support Specialist plays an integral role in the business development process and in shaping and advancing how Interstate responds to...

  • Sales Support

    1 week ago


    Horsham, United States Interstate Premier Facility Services Full time

    Description: Interstate is seeking a polished and detail-oriented Sales Support Specialist to support our business development efforts and expanding departmental team. The Sales Support Specialist plays an integral role in the business development process and in shaping and advancing how Interstate responds to project opportunities with both new and...


  • Horsham, United States Interstate Premier Facility Services Full time

    Description: Interstate is seeking a polished and detail-oriented Sales Support Specialist to support our business development efforts and expanding departmental team. The Sales Support Specialist plays an integral role in the business development process and in shaping and advancing how Interstate responds to project opportunities with both new and...

  • it specialist

    1 week ago


    Horsham, Pennsylvania, United States Air National Guard Units Full time

    As an IT Specialist (CUSTSP), GS , you will manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission...


  • Horsham, United States Pioneer Data Systems Full time

    Position Details: Our client, a world-leading Pharmaceutical Company in Horsham, PA is currently looking for a Clinical Data Specialist to join their expanding team. Job Title: Clinical Data Specialist / Medidata Rave / Hybrid Work Duration: 6 months contract, extendable up to 24 months Location: Horsham, PA Hybrid Work: 2-3...


  • Horsham, United States Pioneer Data Systems Full time

    Position Details: Our client, a world-leading Pharmaceutical Company in Horsham, PA is currently looking for a Clinical Data Specialist to join their expanding team. Job Title: Clinical Data Specialist / Medidata Rave / Hybrid Work Duration: 6 months contract, extendable up to 24 months Location: Horsham, PA Hybrid Work: 2-3...


  • Horsham, United States Help At Home Full time

    Help at Home Senior Onboarding Specialist Horsham , Pennsylvania Apply Now Help at Home is hiring a Senior Onboarding Specialist! Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe...


  • Horsham, United States Help at Home Full time

    Help at Home is hiring a Senior Onboarding Specialist! Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. Help at Home leads the home care industry in...


  • Horsham, United States Help at Home Full time

    Help at Home is hiring a Senior Onboarding Specialist! Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. Help at Home leads the home care industry in...