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Patient Support Specialist

4 months ago

Horsham, United States Kelly Full time

Are you an empathetic, customer-oriented person who has experience with patients? Our Fortune 500 client is hiring several Patient Support Specialists in Horsham, PA.


Pay: $35-$40/hr

Schedule: Hybrid schedule M-F (Week 1 7:30a-4p; Week 2-3 9a-5:30p; Week 4 11:30a-8p)

Location: Horsham, PA 19044


Responsibilities

  • Serving as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system
  • Responding to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource
  • Performing administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver
  • Validating patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner
  • Entering and maintain accurate data and records into the patient management tool in compliance with the program requirements
  • Following all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program
  • Capturing all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements
  • Proactively working with patients/caregivers showing empathy and compassion throughout their treatment plan
  • Working to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients
  • Performing other duties as assigned


Qualifications

  • Have an Associates degree (B.S. or B.A. degree preferred)
  • Have a minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred
  • Have excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus
  • Have the ability to learn and work within IT platforms to document patient cases
  • Can effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations
  • Are skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience
  • Can demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards
  • Are eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey
  • Can commute for limited travel to other J&J locations for business meetings (temporarily remote)
  • Are willing to flex in a dynamic fast-paced environment with changing patient/caregiver needs
  • Can demonstrate excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey
  • Can demonstrate ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules
  • Have strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process
  • Have strong financial management skills to reconcile receipts for patient reimbursement
  • Are a self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction
  • Can exhibit excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs
  • Can effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally
  • Are an agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity
  • Are passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services


Why should you apply:

  • Medical and dental benefits
  • Opportunity to gain valuable experience.
  • Enjoy a positive and supportive work environment.
  • Paid training to ensure you have the skills & knowledge to succeed.
  • Excellent "foot in the door" opportunity with a Fortune 500 client


Apply now for immediate consideration