Inside Sales Support

2 weeks ago

Norcross, United States GCD Full time

Job Description: Inside Sales – Customer Support

GCD Sales is a leading sales agency and partner in the electrical industry. As an electrical manufacturer’s representative GCD provides quality sales and marketing throughout the southeastern United States. We play a crucial role in facilitating and driving sales, providing industry and market expertise while continuously enhancing the overall customer experience on behalf of the electrical manufacturers we represent. Our company plays a vital role in bridging the gap between electrical manufacturers and their customers.


Position Overview: We are seeking a highly motivated and detail-oriented individual to join our manufacturing company as an Inside Sales Support. This position requires you to be in the office 5 days a week, Monday thru Friday 8am to 5pm. Occasionally you will need to collaborate with the warehouse team and be onsite there as needed to review paperwork or processes. In this role, you will play a crucial part in supporting our sales team, specifically within the commodity lines, Western Tube, Conduit Pipe, Heritage Plastics, by providing exceptional customer service, assisting with order processing, and ensuring smooth communication between various departments. Your excellent communication skills, attention to detail, and ability to handle multiple tasks simultaneously will contribute to our company's success in meeting sales targets and delivering outstanding service to our clients. 

Responsibilities:

  1. Customer Service: Serve as the primary point of contact for incoming customer inquiries via phone, email, or online TEAMS chat. Respond promptly and professionally to customer questions, concerns, and requests for product information, pricing, and quotations.
  2. Order Processing: Collaborate with the sales team to process orders accurately and efficiently. Enter order details into the system, verify pricing, availability, and delivery schedules, and ensure timely order fulfillment.
  3. Sales Support: Provide support to the sales team by preparing job quotes, sales materials, and pricing proposals.
  4. Coordination and Communication: Facilitate effective communication between internal departments such as sales, shipping logistics, manufacture representatives and customer support teams to ensure timely delivery of orders and resolve any customer issues or concerns.
  5. Documentation and Reporting: Maintain accurate and up-to-date customer records, including order history, interactions, and correspondence within TTS cloud-based and Salesforce order entry solution. Generate sales reports, item performance metrics, and forecasts to support sales planning and decision-making processes.
  6. Relationship Building: Develop and maintain positive relationships with customers and manufacture representatives understanding their needs and providing proactive support to enhance their satisfaction and loyalty. Identify opportunities for upselling or cross-selling products to existing clients.
  7. Product Knowledge: Stay updated on all the agencies/manufacturers GCD represents. Be knowledgeable on all products, features, and benefits to provide accurate information to customers and assist with their purchasing decisions. Continuously educate yourself about industry trends, competitors, and market developments.

 

 

 

 


 

Qualifications:

ü High school diploma or equivalent; bachelor's degree in business or related field is a plus.

ü Proven experience in a sales support or customer service role, preferably within electrical manufacturing, electrical distributor or industrial environment.

ü Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and internal stakeholders.

ü Strong organizational skills and ability to prioritize tasks to meet deadlines in a fast-paced environment.

ü Comfortable using various online ordering portals.

ü Excellent in using Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

ü Comfortable using Salesforce

ü Detail-oriented mindset with a focus on accuracy in order processing and documentation.

ü Ability to work independently as well as collaboratively within a team.


Joining GCD as an Inside Sales Support offers a great opportunity to contribute to our sales success and play a vital role in ensuring customer satisfaction. If you are customer-focused, detail-oriented, and thrive in a dynamic environment, we would love to hear from you. Apply now and be a part of our dedicated team.

 

 

 

  • Junior Inside Sales Representative

    1 month ago

    Norcross, United States Computacenter AG & Co. oHG Full time

    About the role The Junior Inside Sales Representative is responsible assisting in the delivery of all products and services to customer specifications and meeting the contractual service level agreements (SLA) with the customer. The Junior Inside Sales Representative communicates regularly with Inside Sales Managers, Customer Executives, Sr. Customer...

  • Account Rep

    3 months ago

    Norcross, United States The Reliable Automatic Sprinkler Co., Inc. Full time

    Reliable Automatic Sprinkler Co., Inc. is a global manufacturer and distributor of fire protection products. Reliable manufactures the highest quality and most innovative fire sprinklers, valves, and special systems on the market; distributes a full Sales Representative, Inside Sales, Customer Service, Representative, Account, Sales

  • Inside Sales Representative North-America

    2 months ago

    Norcross, United States Global Aviation Co Full time

    Global Aviation Co. (GAC) is looking for an energetic professional who will manage all functions involving the sale of commercial aircraft parts to Airlines, MROs and other aviation related organizations in the North American region. Tasks As inside sales representative, you will be in contact with customers and vendors on a daily basis and prepare...

  • Inside Sales Representative North-America

    2 months ago

    Norcross, United States Global Aviation Co Full time

    Global Aviation Co. (GAC) is looking for an energetic professional who will manage all functions involving the sale of commercial aircraft parts to Airlines, MROs and other aviation related organizations in the North American region. Tasks As inside sales representative, you will be in contact with customers and vendors on a daily basis and prepare...

  • Sales Account Manager

    2 weeks ago

    Norcross, Georgia, United States Human Resource Dimensions Full time

    Job Title: Inside Sales ManagerHuman Resource Dimensions is seeking a highly skilled and motivated Inside Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and providing exceptional customer service to our clients.Key Responsibilities:Develop and execute sales strategies to meet or exceed...

  • Sales Tax Consultant

    4 weeks ago

    Norcross, Georgia, United States Agile Consulting Group, Inc. Full time

    Job DescriptionJob Title: Inside Sales RepresentativeJob Summary:We are seeking a highly motivated and results-driven Inside Sales Representative to join our sales team at Agile Consulting Group, Inc. The successful candidate will be responsible for prospecting, qualifying leads, and conducting sales presentations to potential clients. This role requires a...

  • Sales Development Representative

    2 weeks ago

    Norcross, Georgia, United States Manufacturing Company Full time

    Job OverviewHera Lighting is a leading manufacturer of lighting systems for retail displays, cabinets, and furniture. We are seeking a highly motivated Inside Sales Associate to support our sales department.This role is an onsite position in our corporate headquarters in Norcross, GA. The ideal candidate will have B2B sales experience, a strong desire to...

  • Sales Tax Consultant

    1 week ago

    Norcross, Georgia, United States Agile Consulting Group, Inc. Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Tax Consultant to join our team. The ideal candidate will have a strong understanding of sales tax regulations and a proven track record of success in inside sales or a related sales role. The Sales Tax Consultant will be responsible for prospecting, qualifying leads, and conducting sales...

  • Industrial Sales Manager

    5 days ago

    Norcross, Georgia, United States Applied Industrial Technologies Full time

    Job Summary:As a Branch Sales Manager at Applied Industrial Technologies, you will be responsible for leading the Inside and Outside Sales team, reporting to the Regional Manager. This role offers a unique opportunity to showcase your sales development, strategic planning, administrative, and project management skills, as well as your coaching and mentoring...

  • Sales and Marketing Representative

    2 weeks ago

    Norcross, Georgia, United States LJG Sales and Marketing Inc Full time

    Job DescriptionAs a Sales and Marketing Representative at LJG Sales and Marketing Inc, you will play a key role in driving business growth through face-to-face, relationship-driven marketing within a retail setting.Key Responsibilities:Customer Interaction and EngagementProblem Solving and ResolutionProduct Knowledge and PromotionsFeedback Collection and...

  • Sales Intern

    4 weeks ago

    Norcross, United States Ameritas Full time

    Do you enjoy connecting and building relationships? Check out this Sales Internship Program- no state health license required!   At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're...

  • Sales Associate

    4 days ago

    Norcross, Georgia, United States Sonepar Full time

    Sales Associate Role OverviewWorld Electric is seeking a skilled Sales Associate to join our team in the Atlanta area. As a Sales Associate, you will be responsible for selling electrical products to residential and commercial contractors.Key Responsibilities:Establish and maintain relationships with customers to understand their needs and...

  • Insurance Sales Representative

    5 days ago

    Norcross, Georgia, United States Galin Vinasco - State Farm Agent Full time

    Job DescriptionGalvin Vinasco - State Farm Agent is seeking a professional to build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.Key Responsibilities:Establish customer relationships and follow up as needed.Use a customer-focused review process to educate customers about...

  • Sales Development Representative

    2 months ago

    Norcross, Georgia, United States Rose Paving Full time

    About the RoleWe are seeking a highly skilled and experienced Sales Development Representative to join our sales team in Atlanta. As a key member of our team, you will be responsible for developing and maintaining a qualified client base, soliciting and establishing customer needs, and negotiating price and terms within the context of company policy.Key...

  • Verizon Sales Associate

    2 weeks ago

    Norcross, United States Round Room LLC Full time

    Verizon Authorized Retailer, TCC - Sales Associate **Bilingual Candidate Preferred** At TCC, we believe our communities need more than just a wireless retailer and our employees want more than just a job. We are committed to making a positive and sustainable impact in the lives of our employees, customers, and communities. How do we make our customers...

  • Cart and Janitorial Support Associate

    1 week ago

    Norcross, Georgia, United States Walmart Full time

    Job Summary:As a Cart and Janitorial Support Associate at Walmart, you will play a vital role in ensuring our customers have a positive experience from the moment they enter our store to the moment they leave. Your responsibilities will include gathering carts from the parking lot, operating equipment to move carts from the parking lot to inside the store,...

  • Wine and Spirits Sales Consultant

    2 weeks ago

    Norcross, Georgia, United States Eagle Rock Distributing Company Full time

    Job Title: Wine and Spirits Sales ConsultantAt Eagle Rock Distributing Company, we're seeking a highly motivated and results-driven Wine and Spirits Sales Consultant to join our team in Atlanta. As a key player in our sales team, you will be responsible for fostering and nurturing relationships with accounts within a designated geographical territory,...

  • Sales Professional

    4 days ago

    Norcross, Georgia, United States Rose Paving Full time

    About the RoleRose Paving LLC is seeking a highly skilled Account Executive to join our sales team in Atlanta. As a key member of our team, you will be responsible for full cycle sales, from procuring and maintaining clients to providing in-depth analysis of needs, submitting estimates, obtaining orders, and following through.Key Responsibilities:Develop and...

  • Senior Director, National Accounts Lead

    1 week ago

    Norcross, Georgia, United States White Cap Full time

    Job SummaryA challenging and dynamic role awaits at White Cap, where you will be part of a diverse and exciting environment, meeting interesting people and having a variety of career opportunities.We are committed to Building Trust on Every Job, and our associates are the driving force behind this commitment.Develop and execute sales plans and strategies to...

  • Fire/Life Safety Service Agreement Sales Executive

    1 month ago

    Norcross, Georgia, United States Siemens Industry, Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Fire/Life Safety Service Agreement Sales Executive to join our team at Siemens Industry, Inc. As a key member of our commercial Smart Buildings Total Fire Alarm & Life Safety Service team, you will be responsible for supporting our Service Agreements business and driving sales growth in the Greater...