Service Desk Specialist

3 days ago


Farmers Branch, United States Insight Global Full time

Title: Service Desk

Location: Farmers Branch 75244 – 3 days/week (preferably tues-thurs)

Shifts: 7-4 or 9-6 (make sure they are flex)

Duration: 3 month contract to hire

Must haves:

  • High school diploma
  • 2-3 years successful work within help desk/service desk environment
  • Customer 1st mindset and collaborative
  • Experience supporting Windows, MAC, Apple IOS and Android.
  • Experience with iPhones and Ipads.
  • Experience with ticketing systems (they use JIRA)
  • Strong written and verbal customer service skills
  • Punctual and reliable
  • Comfortable on phones (90% of support is over phone)

Plusses: healthcare background

Day to Day:

  • Day to day technical and application support for external clinician network and internal employees
  • Customer engagement via ticketing system, inbound and outbound, and email channels
  • Resolve iOS and Application related issues
  • Resolve basic ADP, OKTA and other application issues. Basic MacOS, Windows OS devices for external provider employees
  • Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals
  • Escalate and manage tickets transferred to other departments
  • Keep customers and tickets documentation up to date
  • Respond to customer questions and as needed guide customer to resolution
  • Follow up with customers on unresolved issues for reopened tickets and callbacks
  • Actively demonstrates teamwork at all times by collaborating on ad hoc projects
  • Ability to work occasional overtime, weekend, and holidays


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