Customer Service Delivery Lead
5 days ago
Delivering Exceptional Customer Experience
Eagle Metal Products, LLC seeks a highly skilled Customer Service Delivery Lead to provide timely and effective support to customers via various communication channels.
Key Responsibilities:
- Interact with customers to provide support and information on assigned products or services.
- Maintain accurate records of customer interactions, including inquiries, complaints, or comments.
- Utilize technical knowledge to resolve customer issues and concerns.
- Collaborate with other support specialists to address complex issues.
Salary Range: $70,000 - $90,000 per year, depending on experience.
About the Role:
- Deliver exceptional customer service through effective communication and issue resolution.
- Work collaboratively with internal teams to ensure seamless customer support.
- Analyze and troubleshoot complex customer issues.
Requirements:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Extensive technical knowledge of component manufacturing operations.
- Proficiency in Microsoft Office Suite or similar software.
- Ability to learn proprietary component manufacturing design software.
Education and Experience:
- Bachelor's degree preferred.
- At least five years of related experience required.
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