Account Manager, Ecommerce

3 days ago

Lewis Center, United States Hybrid Digital Full time

Hybrid Digital is an eCommerce apparel company located in Lewis Center. With over 40 years of industry experience, Hybrid Digital has cemented itself as one of the most dependable and trusted sources for on-demand print and fulfillment.


What You'll Do

  • Achieve company revenue goals for assigned accounts, demonstrate ownership for results.
  • Plan assortments to drive incremental volume.
  • Work with Merchandisers to create compelling new listings.
  • Identify growth opportunities/white space in each account.
  • Analyze account revenue on a daily, weekly, monthly, and quarterly basis.
  • Report on hits, misses and further opportunities.
  • Work with internal teams to ensure availability of product and smooth fulfillment.
  • Work with Advertising team and Account Management to create regular promotions and sponsored listings.
  • Ensure positive customer experience and resolve issues as they arise with Customer Service representative.
  • Develop and implement merchandising strategies that support the company's goals and objectives.
  • Audit account listings daily with an emphasis on quality and accuracy, brand compliance, and inventory.
  • Monitor and report on the performance of product categories and individual listings.
  • Maintain an understanding of current trends, and consumer behavior, and provide recommendations for improving the e-commerce customer experience.


What You'll Need

  • Bachelor's degree in Fashion Merchandising, Marketing, Advertising, Business, or a related field.
  • 3-5 years of experience in ecommerce account management, preferred.
  • Experience in and track record of managing successful relationships with external partners.
  • Strong analytical skills, with the ability to interpret data to inform profitable decisions.
  • Excellent communication and collaboration skills.


Hybrid Digital is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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