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Training Development Specialist
2 months ago
Title: Training and Development Specialist
Type: Full-Time; Direct Hire
Location: San Antonio, TX
Pay Range: $70,000
Responsibilities:
- Facilitate engaging induction training programs for new hires using a blend of classroom, virtual, self-directed learning, and just-in-time modalities.
- Leverage digital tools and platforms to enhance the onboarding experience and transition to on-the-job training.
- Monitor and coach employees to ensure the application of acquired skills post-training.
- Assist with client-facing training programs.
- Create interactive digital training content, including e-learnings, video tutorials, job aids, handouts, and virtual classrooms.
- Utilize digital learning tools and methods, interactive simulations, and self-directed learning within the LMS.(Learning Management Systems)
- Champion the adoption of digital learning methods and tools, exploring just-in-time learning and personalized learning paths.
- Educate stakeholders on the benefits of digital enablement and stay informed of emerging trends in digital learning.
- Maintain and optimize the LMS, curate relevant content, and track learner progress.
- Use data-driven insights to drive improvements in training effectiveness in partnership with quality assurance.
- Measure the application of skills learned during training and evaluate the effectiveness of training programs.
- Bachelor’s degree in Instructional Design, Education, or related field, or equivalent work experience.
- Proficiency in designing and developing digital training materials and a strong understanding of adult learning principles.
- Competency with LMS platforms, virtual classrooms, multimedia tools, and e-learning design.
- Excellent written and verbal communication skills, with the ability to convey complex information in a learner-centric manner.
- Experience with data-driven decision-making and learning analytics to drive improvements.
- Adaptability and willingness to embrace change and stay current with industry trends.
- Ability to create a motivating environment, empower others, and share ownership and visibility.
- Takes initiative and responsibility in all facets of the role.
- Focus on the needs of internal and external customers, keeping in mind the customer experience and their values.
- 3+ years in Learning & Development, preferably in a call center or operations setting.
- Experience with digital tools, software, and platforms related to training.
- Excellent proficiency in English, both written and spoken; additional languages are a plus.
- Ability to obtain and maintain the appropriate level of tiered investigation access for a position of Trust.
- Competitive salary
- Professional development and growth opportunities
- Flexible work environment
- Occasional domestic or overseas travel for training classes, support initiatives, or quality assurance audits.