Gift Shop Manager

2 weeks ago

Jupiter, United States Jupiter Inlet Lighthouse & Museum Full time

Gift Shop Responsibilities:

  • Open and close the gift shop and registers, reconcile end of day deposits
  • Restock and reorder merchandise
  • Become fluent in the Altru system for receiving merchandise, updating inventory, updating pricing
  • Adhere to the gift shop ordering budget
  • Introduce new (mission based) items
  • Merchandising in the gift shop to keep a fresh look, assessing layout, and making changes as needed
  • Develop & maintain relationships with vendors and potential vendors
  • Manage the online gift shop through Shopify
  • Update inventory, fulfill and ship orders in a timely manner
  • Assist volunteers and staff on registers
  • Train new volunteers on registers as needed

Visitor Services Responsibilities:

  • Available for site matters, engaging with visitors during the day
  • Answer general questions phone line
  • Point of contact for volunteer’s concerns about weather, temperature, wind, emergencies, unruly guests, etc.
  • Formally and informally gather visitor feedback about their experiences at the Lighthouse through surveys, comment cards, etc.
  • Continuously develop procedures to better welcome visitors to the Lighthouse and improve volunteer-visitor interactions
  • Make themselves available to visitors to handle visitor complaints, inquiries, and other visitor services tasks on site
  • Assist with major events and programs
  • Cross train on history tours and on-site positions to fill in as necessary
  • Work with Development Manager to improve the Membership Program, including increasing membership base, sales incentives, and member events


Qualifications:

  • Retail management experience
  • Experience with point-of-sale systems, preferably Altru and Shopify
  • Experience fulfilling online orders and creating shipments
  • Enthusiasm for history and museum education
  • Previous tour guide, museum docent or attractions experience preferred
  • Ability to cross train on history tours and on-site positions
  • Must have reliable transportation to and from work
  • Ability to primarily work weekends, alternate days, evenings, or special events as needed
  • Must possess good oral communication & public speaking skills, and politeness & excellent customer service
  • Bi-lingual preferred
  • Able to handle emergency situations with calm authority and enforce site’s policies
  • Interact well with others in a team environment
  • Ability to follow instructions and give direction by various means of communication such as phone, two-way radio and computer
  • Excellent time management & punctuality, dependability & flexibility
  • Professionalism in manner and appearance


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