Product Support Specialist
Found in: Appcast US C2 - 2 weeks ago
The Product Support Specialist will provide technical product support to a variety of individuals including end users, partner channels, and internal customers. They will be responsible for case management in the Customer Relationship Management (CRM) system, handling complaint cases, initiating product returns/replacements, and providing remote assistance as needed.
Major Responsibilities/Functions:
- Receive customer communications, record issues, research the reported problem, examine pertinent information to determine source of errors
- Proper documentation of customer issues and determines internal resources needed for resolution
- Provide suggestions for process and product improvement to maintain customer satisfaction
- Participate in troubleshooting and resolve customer issues
- Assist with installation and configuration of SNC products
- Develop an overall working knowledge of the SNC product line
Specialized Requirements:
- BSc., Physics, Radiation Therapy or related discipline
- Technical training/education/support experience in a professional is a plus
- Strong technical aptitude, experience of web-based applications, comfortable with learning new technologies and industry standards
- High level of professionalism and high tolerance of stress
- Exceptional written and verbal communication with the ability to maintain positive disposition during customer interaction
- Self-motivated, organized and detail oriented, possess strong time management skills.
- Able to manage many work streams simultaneously.
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Product Support Specialist II
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Melbourne, United States Sun Nuclear Corp Full timeJob DescriptionJob DescriptionThe Technical Product Support Specialist will provide technical product support to a variety of individuals including end users, partner channels, and internal customers. They will be responsible for case management in the Customer Relationship Management (CRM) system, handling complaint cases, initiating product...
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Found in: Appcast US C2 - 4 days ago
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Found in: Appcast Linkedin GBL C2 - 3 days ago
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Found in: Appcast Linkedin GBL C2 - 3 weeks ago
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IT Provisioning Specialist 6405
Found in: Appcast US C2 - 3 weeks ago
Melbourne, United States TCI Technology Consulting Inc Full timeTCI has an immediate need for a IT Provisioning Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability...
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Found in: Dice One Red US C2 - 2 weeks ago
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