Product Support Specialist II

1 week ago


Melbourne, United States Sun Nuclear Corp Full time
Job DescriptionJob Description

The Technical Product Support Specialist will provide technical product support to a variety of individuals including end users, partner channels, and internal customers. They will be responsible for case management in the Customer Relationship Management (CRM) system, handling complaint cases, initiating product returns/replacements, and providing remote assistance as needed.

Essential Duties & Responsibilities

  • Resolve customer's product or service issues or concerns
  • Manage case and email queues to provide technical support and general product questions
  • Provide customer support using a remote access service application
  • Triage the issue and determine the level of escalation required to resolve the issue
  • Maintain an expert level of technical knowledge of existing and new products and department procedures after training
  • Read, comprehend, and retain training materials, owner manuals, work instructions, etc.
  • Document transactions into CRM system accurately and timely
  • Document transactions into ERP system accurately and timely
  • Provide administrative support, assist with special projects, and other tasks as assigned

Qualifications

  • BA/BSc or equivalent work experience required
  • Minimum of one year of Customer Support experience required: medical device industry preferred
  • CRM and ERP experience required: SalesForce and QAD preferred
  • Excellent verbal and written communication skills
  • Critical thinking and problem-solving capabilities
  • Efficient and skilled in trouble-shooting techniques
  • Strong sense of urgency and time management

Job Candidate Privacy Notice


  • Product Support Specialist

    Found in: Appcast US C2 - 1 week ago


    Melbourne, United States Sun Nuclear Full time

    The Product Support Specialist will provide technical product support to a variety of individuals including end users, partner channels, and internal customers. They will be responsible for case management in the Customer Relationship Management (CRM) system, handling complaint cases, initiating product returns/replacements, and providing remote assistance...

  • Product Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Melbourne, United States Sun Nuclear Full time

    The Product Support Specialist will provide technical product support to a variety of individuals including end users, partner channels, and internal customers. They will be responsible for case management in the Customer Relationship Management (CRM) system, handling complaint cases, initiating product returns/replacements, and providing remote assistance...


  • Melbourne, United States Brevard Prevention Coalition, Inc. Full time

    **I. Position Concept**: This position will coordinate and facilitate community-based and parent education services primarily at community centers or similar venues. Serves as a point of contact at the community centers and for other similar stakeholders, facilitating ongoing communication with their respective leads. Coordinates implements, and/or creates...


  • Melbourne, United States Technology Consulting, Inc. Full time

    TCI has an immediate need for a IT Provisioning Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability...


  • Melbourne, United States CareerBuilder Full time

    TCI has an immediate need for a IT Provisioning Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability...

  • Production Test Solution Development Support

    Found in: Appcast US C2 - 1 day ago


    Melbourne, United States Radiansys Inc. Full time

    We have open position for Production Test Solution Development Support – Melbourne, Florida – Onsite Role:Production Test Solution Development Support Location: Melbourne, Florida – Onsite Required Key Words: C# development & .net development Preferred: LabviewThanks & Regards,Archana Sharma I US IT Recruiter I Radiansys INCEmail: Archana@radiansys.com

  • Production Test Solution Development Support

    Found in: Appcast Linkedin GBL C2 - 21 hours ago


    Melbourne, United States Radiansys Inc. Full time

    We have open position for Production Test Solution Development Support – Melbourne, Florida – Onsite Role:Production Test Solution Development Support Location: Melbourne, Florida – Onsite Required Key Words: C# development & .net development Preferred: LabviewThanks & Regards,Archana Sharma I US IT Recruiter I Radiansys INCEmail: Archana@radiansys.com


  • Melbourne, United States Radiansys Inc. Full time

    We have open position for Production Test Solution Development Support – Melbourne, Florida – Onsite Role:Production Test Solution Development Support Location: Melbourne, Florida – Onsite Required Key Words: C# development & .net development Preferred: LabviewThanks & Regards,Archana Sharma I US IT Recruiter I Radiansys INCEmail: Archana@radiansys.com


  • Melbourne, United States Plaxonic Technologies Full time

    Role: - Production Test Solution Development Support Location - Melbourne, Florida - Onsite Duration: - Fulltime Required Key Words**:C# development &.net development** - **Preferred: Labview** **Job Type**: Contract Pay: From $100,000.00 per year **Benefits**: - 401(k) - Dental insurance - Health insurance - Paid time off - Relocation assistance -...

  • IT Provisioning Specialist 6405

    Found in: Appcast US C2 - 2 weeks ago


    Melbourne, United States TCI Technology Consulting Inc Full time

    TCI has an immediate need for a IT Provisioning Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability...

  • IT Provisioning Specialist 6405

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Melbourne, United States TCI Technology Consulting Inc Full time

    TCI has an immediate need for a IT Provisioning Specialist in Melbourne, FL. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability...


  • Melbourne, United States CareerBuilder Full time

    **Transportation Specialist I** Melbourne, FL, USA Req #13 Friday, January 21, 2022 PURPOSE To provide expert consultation and personal customer support to a group of key customers as representatives of their specific brand. To interact directly, professionally, and positively with our customers and their representatives through phone, email, and chat...


  • Melbourne, United States Worldwide Express Full time

    **Transportation Specialist I** Melbourne, FL, USA Req #13 Friday, January 21, 2022 PURPOSE To provide expert consultation and personal customer support to a group of key customers as representatives of their specific brand. To interact directly, professionally, and positively with our customers and their representatives through phone, email, and chat...

  • Administrative Assistant II

    Found in: beBee S US - 2 weeks ago


    Melbourne, United States Embraer Full time

    POSITION SUMMARY The Administrative Assistant II is an individual contributor who is responsible for coordinating, executing, and supporting operational needs of the Global Customer Center buildings and Concierge department. This employee must be proactive and responsible for managing their responsibilities with minimum to no supervision and must have a...

  • Administrative Assistant II

    Found in: beBee jobs US - 2 weeks ago


    Melbourne, Florida, United States Embraer Full time

    POSITION SUMMARYThe Administrative Assistant II is an individual contributor who is responsible for coordinating, executing, and supporting operational needs of the Global Customer Center buildings and Concierge department.This employee must be proactive and responsible for managing their responsibilities with minimum to no supervision and must have a sense...

  • Lighting Sales Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Melbourne, United States The House of Lights FL Full time

    Join The House of Lights: Where Your Career IlluminatesAre You Ready to Light Up Your Career?At The House of Lights, we go beyond the transactional nature of business to cultivate leaders who are passionate about creating and enriching spaces. We’re not just offering a job; we're offering a pathway to personal and professional development in an environment...


  • Melbourne, United States Avidyne Full time

    Avidyne is at the forefront of the aviation industry, integrating advanced avionics into both conventional and novel advanced air mobility (AAM) aircraft. We are not just about creating products; we are about revolutionizing the way people fly. As one of our Pilot Support Engineers, you'll be an integral part of our technical support team for our products on...

  • Logistics Specialist with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago


    Melbourne, United States Leidos Full time

    R-00133377 Description Leidos has an opening for a highly qualified Logistics Specialist for th e Multi-Domain Solutions Division. This is an exciting opportunity to bring your e xperience to support across all-domain large-scale weapon systems, Information Technology Systems, and Command and Control Systems to realize the Department of Defense Joint...

  • Marketing Specialist

    Found in: Talent US C2 - 12 hours ago


    Melbourne, United States Orion180 Full time

    Orion180 is a people-focused and technology-driven insurance brand that leverages proprietary technology and real-time data to streamline insurance underwriting and solution offerings. We empower independent insurance agents to deliver superior insurance solutions and ensure an exceptional customer experience. Orion180’s vision is to be the premier...

  • Production Associate

    2 weeks ago


    Melbourne, United States Semipack Services Inc Full time

    Job DescriptionJob DescriptionJOB SUMMARY:This is a working position. The Production Associate will operate tools or machines through on the job training in a singular ormultitude of departments. Production Associates perform a variety tasks to strive for their main goal of ensuring thatmanufactured products meet certain standards of quality.DUTIES &...