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Site IT Operations Manager

2 months ago

Marion, United States Rose International Full time

We’re passionate about building software that solves problems. We count on our IT Site Reliability Leads to empower users with IT services, solutions and operations essential to their day-to-day productivity, enabling them to pursue the client''s mission to save and sustain lives.

The IT Site Reliability Lead is responsible for ensuring that all IT services, solutions and operations are delivered with quality, timeliness and reliability. This role will require a combination of technical, analytical, and problem-solving skills, and work closely with IT and business leaders at the site, at Global IT Centers, and at locations around the world.

Education and/or Experience:

Bachelor''s degree in Computer Science, Telecommunications, or related field preferred or relevant work experience

Understanding of Industry 4.0 and connected devices in the manufacturing space

Qualifications and Experience:

+5 years of experience in manufacturing IT operations, preferably leading IT programs and projects or leading an IT service or solutions team within a site

IT software or hardware implementation experience

Proven experience working across functions and levels to drive site level IT results

Work in a multicultural and global environment

Self-learner, self-starter

Provide training and knowledge sharing

Essential Duties and Responsibilities:

Deliver site IT services in line with quality, reliability and cost expectations

Responsible for Margin Improvement Projects delivery

Monitor site incidents and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed

Ensure that critical site applications are available, patched, backed up and supported by business and IT owners

Drive adoption of enterprise digital technologies, methodologies and solutions

Own the roadmap for site reliability improvements and synchronize upgrades, patching and project efforts with site downtime windows

Collaborate with supporting partners and IT teams including on-site support, remote desktop support, TCS to maintain IT site reliability targets

Develop and maintain site reliability targets that support the site’s compelling business need (CBN)

Improve site digital literacy, organization change management and IT updates as required to support enterprise initiatives
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).